Stake Casino - Player's account in withdraw-only mode and documents under review.

I am unable to deposit money in my wallet and my docs are under review.

Kindly assist as it is showing that this account has been placed in withdraw only mode .

I have tried contacting customer care email. But no response from them as well.

Kindly let me know if this can be done or not so that i wont try much.

Dear ktyagi07,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

• Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

I dont want to penalize anyone.

There is no amount in the wallet. It is just that i just not able to deposit money. Could you please help me with that ?

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.