The player from Japan reported that their withdrawal was marked as complete, yet the funds had not appeared in their bank account. The player's request for withdrawal had been made on December 16th, and after a follow-up, it was confirmed that the money had now been deposited. The issue was resolved, and the complaint was marked as 'resolved' in the system.
Sportsbet.io Casino - Player's withdrawal is delayed.
Amount: ¥30,307
Sportsbet.io Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
20 hours ago
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2 days ago
Translation
The withdrawal is marked as complete, but it hasn't reflected in my bank account.
Automatic translation:
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2 days ago
Dear syotomarcinho,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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2 days ago
Translation
The request was made at 4:34 on December 16th. I received a notification that the withdrawal procedure was completed, but the transfer has not been reflected.
Automatic translation:
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2 days ago
Thank you for your reply, syotomarcinho. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
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20 hours ago
Translation
The money has been deposited. Thank you.
Automatic translation:
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20 hours ago
Dear syotomarcinho,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
