Home Complaints Sportsbet.io Casino - Player’s withdrawal has been delayed.

Amount: 225,000 INR

Sportsbet.io Casino - Player’s withdrawal has been delayed.

7.1/10 Good reputation Submitted: 19 Sep 2020 | Resolved : 22 Sep 2020
Our verdict

Case closed

RESOLVED

Case summary

34 days ago - 22 Sep 2020

The player from Canada is dissatisfied with the casino’s additional verification process accompanying withdrawal of a larger amount. Player’s complaint has been resolved successfully.

Written by Petronela
Casino analyst and complaint specialist
Public

Hello how are you,


Recently I won Rs.225000 In single stake almost $5000 in sportsbet,io casino


My account was fully verified, After winning they want to verify again. I submitted all the documents. It has been 5 days now with no reply from them yet. Live chat support is saying they want me to wait how long should i wait to verify my account has been already verified. The only thing is they do not want to give me winning money. 


please help me with this,


Thank You 


Public

Dear Venkata,

Thank you very much for submitting your complaint and forwarding the relevant screenshots. I’m sorry to hear about your problem.

Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a bigger win. From our experience it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino. Could you please advise when you have requested your withdrawal? Thank you in advance for your reply.

Best regards,

Petronela

Public

Hello Petronela,


Thanks for replying me. My account was already verified and they want to verify again when i won. This is something new to me. I won on 15/sep/2020. I Submitted documents on the same day 15/sep/2020 after that no reply from them. Please help to get my money I am struck now i do not know what to do.


Thank you

Public

Thank you very much for your quick reply. I fully understand that you're worrying, but please allow me to set the timer for additional 7 days and give some time to casino to audit your account. It is nothing unusual if an additional verification takes 14 days. If there’s no development by then, we will intervene. Thank you very much for your understanding.

Public

Hi guys 


Thanks for you reply. You guys are doing great job helping the people who's money is stuck in online casinos. I was really helpless when they stopped my withdrawals.


Now i am glad to inform you that my account is verified I got my money.


Thanks again for everything

Public

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Venkata, for your kind words and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru