The player from Brazil tried to close his account, but couldn't find the self-exclusion option. We rejected the complaint because the player didn't respond to our messages and questions.
Sportsbet.io Casino - Player couldn't find self-exclusion option.
Amount: 63,000 R$
Sportsbet.io Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, last night I won the amount of 63,000 BRL on the sportsbet.io website (site employees can check how many clicks I made on my profile and settings) looking for the "responsible gaming" option I didn’t find. We all know that online casinos must, by law, offer options for their users to be able to stop possible abuse of the game.
That's what happened, I looked for the option all over the site, I didn't find anything. Nothing at all. Result: I lost my balance in less than 30 minutes. Okay, I bet. But I looked for the option several times. The site does not offer a tool that is provided for by law.
my first order will be here at CasinoGUru. if they do not comply with the request. I'll get lawyers and file a lawsuit. Because the site sponsors several teams in
my country. Open TV channels promote the site. And it doesn't have a responsible gaming option.
Automatic translation:
Public
Public
2 years ago
Dear GabrielCamM,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the website and I could easily find instructions on how to request self-exclusion at the bottom of the website. The casino even has a separate section for it sharing all the necessary information:
"Self-exclusion requests must be emailed from the account's registered email address to our customer service department at compliance@sportsbet.io.
Requests made via our Chat function will not be actioned. However, a customer support agent will direct you to our customer support email service."
Do I understand correctly that you have never informed the casino about your gambling problem, or sent the self-exclusion request according to the instructions?
Thank you very much in advance for your reply.
Best regards,
Kristina
