Sportbet.one Casino - Player was accused of opening multiple accounts.

hello

I would again like to ask you to take a look at my complaint on Sportbet.one because it was rejected for reasons that are incomprehensible to me, in my previous complaint I sent scans showing my slot game at the sportbet.one casino and it was not published because the case concerns sports betting, yes I actually played a few sports bets but more in the casino and more profit was made in the casino, unfortunately, I found this casino only on Casino.Guru, I didn't see information and reviews about this website anywhere else, I read it on Casino.Guru, it has quite good reviews, 6.4, so I thought it was safe, so I created an account and played, and now I can't complain anywhere. because it is rejected for the wrong reason (sports betting game) because I wrote that I played several sports bets and several hundred or thousands of spins in the casino.

In the attachment I am sending screenshots that show that I transferred funds to the casino and played several other slots in the casino.

please look at my complaint again and accept it because it also concerns the casino because I more played in the casino slots and I made more profit in the casino slots in Sportbet.one

Dear Czarek9696,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportbet.one Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Has the casino closed your account in the casino?
• Were all or only part of your winnings confiscated?
• Have you used the payment method in any other online casinos in the past?
• Could you please send the correspondence between you and the casino to my email at tomas@casino.guru?

Thank you very much in advance for your reply.

Best regards,

Tomas

1: casino didn't close my account, they just took all my winnings making me a Freerolled player, deposit and bonus are subject to wagering requirements, deposit is linked to the bonus. , if I lose it's ok, if you win we will confiscate winnings, no chance of winning.

2: Casino confiscated my winnings and left only the deposit amount.

3: Of course, I have used the Crypto deposit method many times in Online Casinos

4:

I don't understand on what basis such a thing can be said, if I used a new computer that was bought a few days earlier, so how could I open more accounts from this device, I understand perfectly well and I am aware that casinos do not allow multi-accounts and bonus abuse,

- If it's discovered that a group of players are using the same betting patterns and are connected via (but not limited to) location, device or IP, sportbet.one management will at its own discretion have the mandate to confiscate bonus winnings and/or deposit.

what does this point mean? if someone plays similar bets, slots and stakes as me, can it be considered as bonus excess, then it would mean that the casino can close anyone's account and there does not need to be any evidence.

Thank you very much, Czarek9696, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Czarek9696,

I am sorry to hear about your issue, and I am sorry for the delay. Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.

Dear Sportbet.one Casino team,

Could you please explain the situation in more detail? In what games were the disputed winnings accumulated? Was any bonus used to accumulate them?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

I don't know about other players from my country, but I have never used a Proxy/VPN, I used the Internet with a normal Internet provider in Poland.

so if someone from my country makes a similar deposit the considered a multi-account?

from what I see, there are other slot games played by me and a person named chab*****7@onet.eu.

Sports betting I played several bet the most popular sports, i.e. football, tennis, basketball, hockey.

I played slots in the casino provider Platiplus, Bgaming, Evolution, Mascot, Tomhorn.

Slots: Fruit Vegas, 243 Crystal Fruits, All Lucky Clovers, West Town, First Person Dragon Tiger, Fruit Million, Dragons Element.

If you cancel players' winnings due to a similar method and deposit amount, it looks a bit strange, after all, Eth is the second most popular cryptocurrency after BTC, so a lot of people use it.

I don't fully understand why you think I'm connected to another player from Poland, did he use the same device, IP address?

If next time someone from Poland opens an account and makes a deposit in ETH and plays sports and slots, will you assume that they are connected to me? wow, it really sounds unbelievable and is very risky because you can actually be accused of many accounts without any significant evidence.

so now I'm starting to understand the negative reviews on bt and other sites about your casino.

Thank you for your replies, guys.

Dear Sportbet.one Casino team,

Can you please look at my email regarding the matter and provide me with the requested?

Dear Branislav,

We will answer you ASAP.

Greetings all,

I am sorry for the delay (vacation).

Dear Sportbet.one Casino team,

Please, look at my last email regarding the matter and provide the requested.

Please note if no sufficient evidence is provided, the complaint will be closed as unresolved.

Thank you for understanding. Looking forward to hearing from you.

Dear Branislav,

Please familiarize yourself with the provided data.

Dear Czarek9696,

The casino was able to fully support its claims and decision with sufficient evidence.

After gathering all the necessary information and details, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts and bonus abuse. Only 1 account is allowed per user, which also applies to bonuses. Both linked accounts used the first deposit bonus. Since your disputed account was the second one, while the first one successfully withdrew the winnings from the same bonus earlier and the second one was not eligible for this bonus anymore, the winnings from it are considered invalid. Considering the provided evidence, it would be likely impossible to prove otherwise.

Unfortunately for you, if a casino is "anonymous" and does not require KYC, it does not mean there is no way to detect multiple accounts or abuse even if you use a different IP/device with the linked accounts. For understandable reasons, I will not disclose further details.

Your last deposit was returned. The casino acted correctly and in accordance with its terms and conditions.

If the disputed winnings were accumulated from sports betting only and not from a deposit bonus - unfortunately, as you might know, our forum deals with complaints about online casinos only. I recommend turning to one of the websites that deal with sports betting-related complaints, ADR, or directly to the authority that regulates the casino. We do not have enough insight to take on sports betting issues, and we currently do not solve such types of issues.

The same applies also if you are not satisfied with our solution. Feel free to consult the gambling authority that the casino is regulated by (or ADR).

I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

In case of any questions, feel free to write to me at branislav.b@casino.guru.

Thank you very much, Sportbet.one Casino Team, for providing information and for your cooperation!

Best regards,

Branislav, Casino.Guru