Winz.io Casino Review

The player from Austria had his winnings confiscated by the casino, which accused him of opposite betting while playing on a live casino game. He had reported that this action was not taken the previous week when he had used the same betting strategy but with a smaller amount. The casino had defended its actions by stating the player had violated their anti-fraud policy, which led to the confiscation of his balance and the permanent closure of his account. The player had disputed these claims and had requested proof of his alleged violation. We had invited the casino to provide evidence of the player's breach of their terms and conditions. The casino had provided evidence, which we had analyzed and discussed internally. We had advised the player to contact the Licensing Authority Curaçao Antillephone N.V. (ANT) for further assistance due to the complexity of the case. The player had not responded to our advice within the given timeframe, resulting in the rejection of the complaint.

The player from Canada reported that after consistent play and a large deposit, their casino account had been suddenly closed without explanation. The player had attempted to contact the VIP manager but was ignored, which left them without access to their funds. The player had registered their account at the beginning of the year and had submitted all required documents for verification. However, despite their efforts to communicate with the casino, they received no response. The player believed they might have been blocked or hacked as all records of their communication with the casino had disappeared from their files. Despite our efforts, we found that the casino had the authority to close accounts without providing a reason, especially if there was no real money balance on the account. Due to the account having a $0 balance at the time of closure, our options for intervention were limited, and we were unable to resolve the case in the player's favor.

The player from Baden-Württemberg had issues with depositing money into Winz.io Casino. He claimed the deposits were debited from his account but were never credited to his casino account. Despite him providing screenshots as evidence, the casino maintained that the transactions were successful. The player did not provide the requested gaming history to confirm his claims. Due to the player's lack of response, we were unable to resolve the issue and had to reject the complaint.

The player from Germany had deposited 25 euros via instant transfer to Winz.io. The money had been deducted from her bank account but wasn't credited to her casino account. Despite her attempts to resolve the issue with the casino, it had remained unresolved. We had advised her to contact her payment provider for further investigation as the casino could not assist in this matter. However, the player had failed to respond to our follow-up messages, leaving us unable to proceed with the investigation. The complaint was, therefore, rejected.

The player ''BUTCHLANCE'' participated in no wagering free spins bonus but after he finished playing with the bonus, his account got closed. When he contacted the support they told him to go through KYC process, and the player sent all required documents. In the end, the casino accused him of bonus abuse. No information since then.

The player from Germany had his account unexpectedly closed with 0.7 litecoin deposited in it, which made him unable to access his funds. He had threatened legal action against the casino. However, the casino had reopened his account, resolving the issue. The Complaints Team had marked the complaint as 'resolved' in their system.

The player from Germany had an old account deactivated, was instructed to open a new one, and won some money. However, he was unable to withdraw his winnings due to it being deemed a duplicate account. The player stated that the first account had been closed four months prior when he had requested a break from gaming. He claimed that the casino's live chat had suggested he open a new account. He also stated that he hadn't used a bonus and his winnings were from real money. The Complaints Team found it improbable that the casino would have advised the player to open a new account, which was a violation of its rules. The player confirmed that he had provided complete profile information for both accounts. However, without concrete evidence that the casino had authorized the opening of the second account, the Complaints Team was unable to assist the player in resolving the issue and had to reject the complaint.

The player from British Columbia had concerns about the Return To Player (RTP) rates at a specific casino. We informed the player that without any evidence of unfair practices, we could not proceed with the complaint. We also extended the complaint response time by 7 days. However, the player requested to delete the complaint, so we closed the case as per her request.

The player from Poland had created an account on winz.io when there were no restrictions for his country. Without warning or notification, his account had been suspended and winnings of approximately $300 in cryptocurrencies had been confiscated because winz.io no longer accepted players from Poland. The player contacted us, and we facilitated communication between the player and the casino. After reviewing the case, the casino acknowledged a lack of clear communication regarding changes in their policy towards Polish players and decided to refund the player's confiscated winnings. The player had confirmed receipt of the refund and expressed gratitude, and thus, we considered the case was resolved.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. The Complaints Team had advised him that withdrawals could take a couple of days or even weeks to process and suggested waiting at least 14 days before submitting a complaint. Despite extending the response time, the player did not respond to the team's inquiries. As a result, we were unable to further investigate the issue and had to reject the complaint.

A player from Germany is claiming that the online casino accepted his deposits and allowed him to play from a restricted territory until he won approximately 0.16 ETH. The casino then stated that player must undergo KYC for withdrawal and suspended the account. Since it wasn't clear from the player's description of events weather any funds are to be confiscated, we recommended the player to complete the verification process in the casino. Despite our advise, the player repeatedly refused to cooperate, therefore we rejected his complaint.

The player from Poland alleges that after passing verification and winning some money, Winz Casino confiscated his winnings due to accusations of collusion with other players, which he denies. The casino has not responded to his request for clarification. The complaint is sports betting relatered therefore, we have rejected the complaint.

A player from Germany deposited 50€ on August 30th, but funds were not credited to her account. Despite queries, the casino kept sending the same emails, and the issue remains unresolved as of September 9. The complaint was rejected as the player stopped responding.

A player from Alberta believes that the casino is manipulating games and being dishonest about RTPs, affecting their play time and returns. They also mentioned unsatisfactory interaction with the VIP manager. We closed the complaint as per the player's request.

The player from Baden-Württemberg had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. Despite having made successful withdrawals in the past and being verified, the player's current withdrawal had been delayed for an unspecified reason. The player did not provide additional information or documents requested by the Complaints Team, which resulted in the inability to further investigate the issue. As a result, the complaint had been rejected.

The player's account got blocked due to bonus abuse. After gathering all the necessary information and details, we closed the complaint as unjustified due to breaching the casino's terms and conditions - there are reasonable grounds to believe that we are talking about multiple accounts used by 1 person or collusion with another player during a session in a Live Casino game for the purpose of gaining an unfair advantage over the casino, and bonus abuse. We accept the casino's decision to confiscate the illegitimately gained winnings.

The player from Germany requested self-exclusion, but it seems he was able to reopen his account. We ended up rejecting this complaint because the player didn't mention gambling problems at first, and after he did, the casino closed his account.

The player from Canada is not able to withdraw his winnings. The casino claims he played from a restricted country. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Ghana is experiencing difficulties withdrawing his funds due to a limited availability of payment methods. He systematically refuses to create a Bitcoin wallet so we are forced to reject this complaint.

The player from Germany had her bonus winnings voided and account closed due to an accusation of bonus abuse. The casino was not able to provide sufficient evidence to prove their accusations against the player. The player stopped responding, so the case was rejected.

The player from Germany had an active self-exclusion from a sister casino due to a gambling problem. He believes that the other casino account should have been blocked as well. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Australia has deposited money in to his account, but the funds seem to be lost. Even though we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.