SpinUp Casino - Player’s withdrawal has been delayed.

Withdrawal of winnings sought on 2/08/20, approved on 9/08/2020 but still no pay out. On contact support informed process delayed but unable to explain why and when problem will be resolved.

in the interim customer service promoted further play / deposits. Most advice sought on game chat room and when emailed long delays before responding

Dear Peter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Peter,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

I have received my winnings and also the casino apologised about the delays. They added a little bonus to my count for the inconvenience too, which I thought was kind. Thanks you

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Peter, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru