The player from Minnesota had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player received confirmation emails from the casino stating the payment was authorized and completed, but the funds did not appear in his Bitcoin wallet immediately. The player later confirmed receipt of the payment and requested the closure of the complaint. The issue was resolved, and the complaint was marked as 'resolved' in our system.
SpinoVerse Casino - Player’s withdrawal has been delayed.
Amount: $1,100
SpinoVerse Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
SpinoVerse Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
Dear Slicksallin1979,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
4 months ago
Hi, so I heard back from the spinoverse casino by email and they sent me 2 emails , one saying payment via1100 bitcoin authorized and one email saying 1100 bitcoin payment completed . Well as far as I’m concerned completed is when it hits your bitcoin wallet and that was this morning at 630 . So 10 hrs ago . Have you ever heard of a casino sending you an email saying payment completed and then you still haven’t gotten the funds. I should arrive in my wallet in the next one to three days. As far as I know, it doesn’t take that long to send a crypto payment.
Public
Public
4 months ago
Dear Slicksallin1979,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
