Spinfinity Casino - Player's winnings were denied.

My fiance and I use the same internet to play games on. I won a jackpot and tried to withdraw it and they said because we both have the same ip address that the terminated the money. But they left my account active. So players beware that they will come up with any excuse they can to not pay you. I wouldn't recommend this site to anyone. He then tried telling me that max cash out was 180 dollars or whatever on that bonus, but as I was playing after it made it through the wager requirements it took everything above max cash out for the bonus. So they took it back right. So I then hit a jackpot and tried to cash out and was nothing but every excuse as to why I wasn't getting the money. Be careful

Dear Winner8687,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the jackpot winnings were obtained with the bonus you mention in your message?

Could you please clarify which bonus you activated? If possible, please post here a link to the bonus offer you redeemed.

Furthermore, please clarify how much money you currently have in your casino account.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Winner8687,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.