HomeComplaintsSpinfinity Casino - Player believes that their withdrawal has been delayed.

Spinfinity Casino - Player believes that their withdrawal has been delayed.

Amount: $200

Spinfinity Casino
Safety Index:High
Submitted: 28 Mar 2023 | Case closed : 25 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

10 months ago

The player from United States requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

Public
Public
11 months ago

They charged my credit card without uthorazion

Public
Public
11 months ago

Dear ricksj12345,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Public
Public
10 months ago

Dear ricksj12345,

Have you received your withdrawal from the casino yet?

Public
Public
10 months ago

Dear ricksj12345,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
10 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news