The player from Norway has been waiting for his withdrawal for more than two weeks. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Spinbookie Casino - Player’s withdrawal has been delayed.
Amount: 1,100 kr
Spinbookie Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.0
Spinbookie Casino has a Safety Index of 3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
NOT PAYING OUT MY MONEY. HAVE BEEN WAITING OVER TWO WEEKS...
Automatic translation:
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1 year ago
Dear rikke007,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. When exactly you requested this withdrawal, please? Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Heh heh.. Then the payout was paid out. So then the matter has been resolved. Obviously, writing a bit on their site helps. Thank you very much 🙂
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1 year ago
Dear rikke007,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
