SpinBetter Casino - Withdrawal of player's winnings has been delayed.

Hello again!

This same casino, and in 99% this same problem.

I make a withdrawal request on amount 600PLN.

In rules is withdrawal via jeton within 15 minutes.

So, withdrawal still in pending. When I ask agent on live chat then he told me about my withdrawal is approved and I must waiting when jeton accepted this withdrawal.

I make a screenshoot from this live chat and I asking about this on jeton live chat, so I send screenshoot and agent from jeton tell me about this is bullshit, If casino approved my withdrawal and send money then on jeton money is immediately, when I send this I formation on spinbetter casino live chat then agent stopped answered.

I send email message on support and security team, then told me about my withdrawal is in pending (5 minutes ago agent on live chat tell me about is approved)

So basically this casino is shit, every week is this same problem - money problem.

Casino not want pay out money.

Maybe somebody from CG staff can investigation

Dear Mciepllyy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Veronica you not understand me.

Staff of this casino is liar.

First message when I ask, told me about is approved and e wallet account not want approved this.

I send message to jeton support and agent tell me is bullshit.

In second message - withdrawal still is waiting.

This is a normal?

I write message on spinbetter live chat, agent tell me - withdrawal approved now jeton must accepted this money.

I speak on jeton agent now, and agent from jeton tell me about nobody not send any money, so basically again agent and casino spinbetter is a liar, in website account this same Succesfull withdrawal.

1 or 2 weeks ago I got issues with this same casino, spinbetter not want pay out my money, when I send screenshoot from casino guru (i make a complain) maybe 5 mins later casino lay out all of my money.

today again problem with this casino, so I not understand why on this forum this casino got a big reputation.

So casino support deffo is a liar.

Few messages before this same agent send message "withdrawal approved"

Haha again same problem like last time.

Withdrawal declined

agent from spincassino said my withdrawal is approved, today I received message about is declined.

Thank you for keeping us updated. I'm sorry that your withdrawal request was declined. Have you contacted customer support regarding this issue? Have you received any explanations or instructions on how to proceed?

Veronika thanks for your replay.

No, still I received this same message, please wait for final status, this same message I received when I ask why withdrawal is declined.

I try support and security team still nothing.

Really I not know why this casino Got a big reputation on this forums.

Уважаемый(ая) Mciepllyy,

Спасибо за обращение! Мы очень рады сообщить, что процесс вывода средств прошел успешно и у вас больше нет никаких затруднений. Ваше удовлетворение является для нас приоритетом, и мы всегда готовы помочь вам с любыми вопросами или запросами.

Если у вас возникнут дополнительные вопросы или вам потребуется дальнейшая поддержка, не стесняйтесь обращаться. Пожелания вам только положительных впечатлений и удачных игр!

С наилучшими пожеланиями,

Команда SpinBetter

Dear Casino if u want I can give you all my conversation with your agent from support and security team, then u can check and 100% you not confirmed about my satisfaction is your priority

Dear SpinBetter Casino representative, thank you for getting in touch with us.

Dear Mciepllyy, I understand your frustration. Could you please confirm if your subsequent withdrawal has been approved by the casino?

Yeah, but not via jeton, I make a withdrawal request via bank transfer (sepa) but I lost few $$ becouse casino send money in euro.

Mamy thanks Casino Guru, anyway I not 'll be play more on this casino. For me reputation for this casino on this forum is too big.

Many thanks again.

And nobody not answered on my email message about to delete/close my account.

So, please do IT this.

I'm glad you received your winnings in the end. Have you received any reply from the casino about closing your account yet? Please keep us updated.

Veronika at this moment I left few $$ on my account and I play again and? I Win some money again, I make a withdrawal request but not on all amount becouse casino Got a limit via jeton, so I try make a next withdrawal request and nów I have info about I must waiting 24hours becouse I Got withdrawal limit, never before I not have any info like now(withdrawal limit)

so, 10.000 euro per day, so why I see info about I cant make a withdrawal and I must waiting 24hours?

in rules on website this same information, 10 000 euro per day so, casino again try cheat?

And nobody from this shit casino not want answered on my messages about delete account, this is not normal, really be Carrefour if u want play on this casino!!!

SPINBETTER where is this help what u write before? Delete my account from this shit.

Could you please state the reason why you wish your account to be permanently closed?

Becouse this casino not first time try to cheat, support not answered, nobody not want help if is any problem

Could you please advise if you have any balance left in your casino account?

Yes I have 3900PLN I try make a withdrawal request, before I can pay out any money, at this moment I Got a very small limit (by the way I have a diamond status vip)

Veronika, so u can see now what I tell before, why this casino have a big reputation

Nobody not answered, I send message about this limit, why if before was ok. (Maybe becouse I make a claim here 🙂)

I understand your perspective. Have you made your withdrawal request yet?

Dear Spinbetter Casino representative, could you please advise why you have not closed this player's account yet?

At this moment still every day I make a withdrawal request.

I dont know why I have a limit, at this moment I have a diamond vip status and a very small withdrawal limit.

I complete not understand why

Dear Mciepllyy

1 - Unfortunately, we couldn't find any request from you regarding the account block associated with your registered email. If you still wish to block your account, please send a request to block@spinbetter.com.

2 - Currently, all your funds have been successfully withdrawn. We apologize for any inconvenience caused. Technical issues and difficulties with payment operators have been resolved, and you will no longer encounter such problems. If you have any further questions or require additional assistance, please feel free to reach out.

Sincerely

SpinBetter team

Dear SpinBetter Casino, you are liar.

I can added a screenshoot where I send message, second thing always your answered is "technical problem" why all time you are liar can u explain this for me?

Really for me at this moment spinbetter casino is a really bad - shit casino.

I play on this casino maybe 3 months and I must write here a lot of complain, nobody cant answered on my email message etc but If I send info on email about I make a complain on casino guru then all problem was resolved...

Not good spinbetter.

Dear Mciepllyy

You have received a response regarding the technical issue with payments because there indeed was a technical problem with them. I do not see any falsehood in the specialists' responses.

I would like to clarify that your funds have been successfully withdrawn, and the issue has been resolved at the moment.

Thank you.

SpinBetter Team

Yeah, few days to payout money 🙂 haha really spinbetter please not send more message like this, Say true ... really.

Everything working fine?

Where is jeton options?

Why in rules is limit on 10000euro?

Dear Mciepllyy

Dear player,

1 - We apologize for any inconvenience you may have experienced due to technical issues. We would like to emphasize that the withdrawal limit remains the same, and in your specific case, technical glitches temporarily prevented a full withdrawal. We are pleased to inform you that this issue has been successfully resolved, and you can safely continue using your account.

2 - We are pleased to inform you that everything is functioning normally at the moment, and your funds have been successfully withdrawn. Currently, there are no issues with the operation of your account, and you can continue to enjoy your gaming experience.

If you have any further questions or need additional assistance, please do not hesitate to reach out to us. We are always ready to help.

Best regards,

SpinBetter Support Team

Dear Mciepllyy and SpinBetter Casino representative,

I'm glad that all the winnings have been paid out. Can you please confirm, Mciepllyy, that you sent the email with the request to block your account to the email address provided by the casino?

Veronika still I have money on my account and still is a limit, spinbetter casino again is a liar

And nobody not answered on my message, this is really big shit.

Staff from this forums must check this casino becouse I think all time this casino try cheat all users but not more users know about forums like this.

Be carefoully if u play on this website.

Spinbetter delete my account!!

Anybody from casino guru staff can help me?

Nobody from this shit website not answered, nobody not want delete my account.

But the first payout all of my money.

On my account left more like 18.000 pln

Have you requested all your remaining winnings to be withdrawn?

Veronika I cant, I have a very small limit (by the way status vip-diamond) haha.

Doesnt matter, I loses all my money, becouse if I cant withdrawal then... so, basically nobody still not delete my account, nobody not answered.

For me this is shit website, shit casino, shit staff.

Take care People and dont play on this website.

Have you requested your account to be blocked via email as the casino suggested in one of the previous comments? The email address was block@spinbetter.com

Veronika Yes, nobody not answered.

Before Casino Spinbetter write about all payment method working fine, this is bullshit.

In rules is info limit 10000euro, haha dream.

Really limit is around 2000euro.

This casino is a liar.

Dear Mciepllyy

All your withdrawals have been successful, and there is currently no active balance on your account. Thank you, and please feel free to reach out if you have any questions.

And please send a screenshot of you emailng the block team. We still don't see any letters from you.

Spinbetter can u read carefully my previous post?

I think no, so maybe you must go back to the school.

Cheers and fuck off

Dear Mciepllyy,

I understand your anger and frustration but I must caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino.Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.

Please post here the screenshot of the email you sent to the casino with the request to close your account. Thank you.

Dear Mciepllyy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yeah casino answered, send me message "we cant delete your account" I send maybe 3 message more and still nothing.

Doesnt master I not 'll be play more on this sh... website.

Many thanks for your help

Dear Mciepllyy,

It appears that you have not completed the blocking procedure. Our security team has requested the reason for the block, and you have not responded to their messages.

Please answer all the questions, and we are confident that everything will be successfully resolved.

SpinBetter security team

Hahaha.

Check message

You are liar

Dear Mciepllyy,

Thank you for reaching out. We are pleased to inform you that your withdrawal requests have been successfully processed, and your account has now been locked with no possibility of recovery, as per your request.

If you have any further questions or requests, please do not hesitate to contact us. We are always ready to assist you and ensure the best experience for our players.

Thank you for choosing us, and best of luck in your future gaming adventures!

Best regards,

SpinBetter Support Team

Many thanks!!

People, do not play on this website, really all time this casino try to cheat.

Dear SpinBetter Casino representative, thank you for your cooperation.

Dear Mciepllyy, now that your account is blocked, may we consider your complaint resolved? Please let me know if I can close it or let me know if there's anything else I can assist you with.

Yeah, account is delete.

Many thanks

Your can close this complain

Dear Mciepllyy,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru