HomeComplaintsSpinBetter Casino - The player's deposit was not credited.

SpinBetter Casino - The player's deposit was not credited.

Amount: €206

SpinBetter Casino
Safety Index:High
Submitted: 29 Aug 2022 | Resolved : 11 Sep 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player's deposit was not credited for unknown reason. The complaint was resolved as the player's deposit arrived.

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2 years ago
Translation

Hello, I made a deposit last night and they haven't deposited it in my account... they just give me a long time... I've written to support and now they've closed the page... I don't know what else to do to get my money back.

Automatic translation:
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2 years ago

Dear Cris24,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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2 years ago

Dear Cris24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago
Translation

Good evening, the funds have already been deposited... thank you very much for your help

Automatic translation:
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2 years ago

Thank you Cris24 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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