The player from Brazil requested his account be closed. The player confirmed the casino closed his account.
SpinBetter Casino - Player wants to close his account.
Amount: ??
SpinBetter Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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1 year ago
Translation
I want to delete my account at this casino, I'm Brazilian and the casino doesn't answer here. Support also does not answer me when asked.
Automatic translation:
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1 year ago
Dear carkonvr,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please advise when did you open an account in the casino? Have you tried to contact the casino again with your request to close the account due to being from a restricted country?
Looking forward to hearing from you.
Best regards,
Tomas
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1 year ago
Translation
Yes, I asked in the chat but they never answered me.
Automatic translation:
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1 year ago
Did you try to explain to the live chat you are from a restricted country and wish to close your account? Did you contact the casino via the contact form found on the website, via support@spinbetter.com, or via a 'query for administrator' found in your account with your request?
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1 year ago
Translation
I contacted support email to finalize accounts. It was complied with today after a threat of legal help. You can complete the claim, thank you.
Automatic translation:
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1 year ago
Dear carkonvr,
I'm glad to hear that the casino decided to close your account. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
