SpinBetter Casino - Player’s withdrawals have been delayed.

Good evening. It turns out that a day ago, I requested two withdrawals with a total amount of 1595 euros. I requested them, but they have not paid the money. In other words, they are leaving them pending without processing. I am providing a photo of both withdrawals that still haven't been paid, and customer service is not providing a solution. I played at this casino because I saw it here on Casino Guru. I hope for some help. Thank you very much.

Hello Javiercadiz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinBetter Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello, good afternoon. My gaming account has been verified for about a month. He never used bonuses, always real money. I have spoken and sent emails and they only say we are working to solve the problem. Yesterday I requested two withdrawals, one was processed well and the other is left halfway without finishing processing. The two from the day before yesterday are still being processed. I ask for help please. Since they don't solve anything for me at all.

Hello, good afternoon. Today the same thing again. I requested a withdrawal and of the two withdrawals, only one was processed correctly, the other was left in the middle, so he already owes me 2,595 euros without paying me. I expect an urgent solution.

Good afternoon. Since June 2, I have not received my 1,595 euros from two pending withdrawal transactions that I requested. I provide a photo. I just want my money and close the account. Justice. I ask casino guru for help because I played in this casino because I saw it on casino guru. Please help.

They still don't pay. This is already taking a long time. I haven't received my money for 4 days.

I have submitted a letter to the gambling ordinance in Curacao, because I see that casino guru does not help me, and I started playing with that casino through casino guru.

Solved. Fixed up. Thanks spinbetter.

Good afternoon. I requested the closure of the account, as two days passed I decided to deposit 900 euros, once I deposited within 5 minutes they closed the account and kept my 900 euros, I contacted customer service and they said that those 900 euros of deposits were not they can return to the customer. Please help. This is an armed robbery by these gentlemen from spinbetter casino.

Hello Javiercadiz,

There is absolutely no need to give an update every single day as if the withdrawal takes less than 14 days, we advise to wait only no matter what the casino promise.

Can you please advise if the money is still on the account or if you used it?

It's all solved now. All right

Dear Javiercadiz,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru