Neon54 Casino - Player’s withdrawal request has been cancelled.

Good morning, this is the second time they canceled my withdrawal without any reason, they say that it is my bank that rejects it, it is not true because I spoke to them and they tell me that there are no problems as they received it, another time, then if you remember there was another complaint thanks to you I always resolve with this mess.

I attach a copy of the cancellation.

Thank you and I hope you can solve my problem this time too.

Greetings

Damiani

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Dear Damiani,

Thank you very much for submitting this complaint. I’m sorry to hear that you are experiencing another issue at this casino. Please allow me to ask you a few questions to clarify your situation.

• Have you tried choosing a different payment method for your withdrawal request?
• Have you selected the same payment method that you used successfully for your previous withdrawal?
• Have you contacted customer support to ask about alternative ways to withdraw your winnings?
• When was the last time you communicated with the casino regarding the cancellation of your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika