Neon54 Casino - Pelaajan kotiutuspyyntö on peruttu.

Good morning, this is the second time they canceled my withdrawal without any reason, they say that it is my bank that rejects it, it is not true because I spoke to them and they tell me that there are no problems as they received it, another time, then if you remember there was another complaint thanks to you I always resolve with this mess.

I attach a copy of the cancellation.

Thank you and I hope you can solve my problem this time too.

Greetings

Damiani

Buongiorno, è la seconda volta che mi annullano il prelievo senza alcun motivo,loro dicono che è la mia banca che lo respinge,non è vero perchè ho parlato con loro e mi dicono che non ci sono problemi in quanto lo hanno ricevuto,un altra volta,poi se vi ricordate c è stato un altro reclamo grazzie a voi risoòto sempre con questo casino'.

vi allego la copia dell annullamento,.

Grazie e spero che potete risolvermi anche questa volta.

Saluti

Damiani

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Dear Damiani,

Thank you very much for submitting this complaint. I’m sorry to hear that you are experiencing another issue at this casino. Please allow me to ask you a few questions to clarify your situation.

• Have you tried choosing a different payment method for your withdrawal request?
• Have you selected the same payment method that you used successfully for your previous withdrawal?
• Have you contacted customer support to ask about alternative ways to withdraw your winnings?
• When was the last time you communicated with the casino regarding the cancellation of your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika