Royal Stars Casino Review

The player from Latvia encountered a problem when he tried to deposit funds into his casino account. He had requested his account to be blocked and the funds were credited back after three days. However, the casino's Finance department had asked for a crypto wallet number, which the player had not used for his deposit. We questioned the player about the casino's request for a crypto wallet and their subsequent actions. The player had confirmed the request but failed to respond to our further inquiries. As a result, we couldn't continue the investigation and had to reject the complaint.

The player from Russia had difficulty withdrawing his winnings after cryptocurrency deposits and withdrawals were unexpectedly restricted. He couldn't use bank transfers in his country and despite several attempts, he had been unable to resolve the issue with the casino's financial department. The player was also unable to access his winnings through other unfamiliar payment systems offered by the casino. However, the issue was eventually resolved, albeit it remained unclear whether this was due to our intervention or the casino's own actions. The complaint had now been marked as 'resolved'.

The player from Ontario had encountered difficulties with withdrawing winnings from the online casino due to verification issues. Despite numerous attempts to submit the required documents, the casino had claimed they had not received them or that they were unclear. The player had forwarded their correspondence with the casino to the Complaints Team for review. The casino had suggested the issue could have been due to email client problems and recommended the player send the documents to their support email or upload them via chat. The player, feeling frustrated and believing the casino to be dishonest, had decided to cease pursuing the withdrawal and instead wished to leave a review detailing their experience. Despite the Complaints Team's offer to assist further, the player had decided to close the complaint.

The player from Greece had an issue with his account having been frozen while a withdrawal of 80 euros was pending. Despite having contacted customer service and the finance department, he had received no explanation or response. After a detailed discussion with the Complaints Team and the casino's representative, it had been clarified that the player's account had been frozen due to exceeding the maximum cashout limit and attempting to hide surplus funds by placing sports bets. The casino had proposed to reopen the player's account and allow him to withdraw the maximum cashout amount plus his two clean deposits. Upon the player's agreement, his account had been reactivated and he was able to withdraw his funds. However, his account was deactivated again shortly after. Despite this, the issue had been marked as resolved as the player had received his funds.

The player from Spain is experiencing difficulty with depositing funds into his casino account. He transferred €900 (€100 and two €400 transfers) but the casino only recognized €500 and did not register one of the €400 transfers, despite the bank having charged for it. Despite contacting support and providing proof, the issue remains unresolved. The player later informed us that his issue has been solved, so we closed the complaint accordingly.