Slots Vader Casino - Player’s withdrawal is obstructed.

CASINO: SlotsVader (slotsvader1.com)

AMOUNT: 500 EUR

ISSUE: Withdrawal blocked - casino refusing to process payment

TIMELINE:

- December 14, 2024: Requested withdrawal of 500 EUR via MiFinity

- December 16, 10:15: Casino cancelled my withdrawal, claiming "MiFinity account error"

- December 16, 10:15 & 19:35: I sent emails to kyc@slotsvader.com requesting manual change to USDT TRC20 cryptocurrency

- 48+ hours: ZERO response from KYC team despite multiple emails

- Live Chat: Repeatedly redirects me to KYC team without any resolution

TECHNICAL MANIPULATION:

- USDT withdrawal option exists in my account interface

- When I attempt to withdraw via USDT, the system AUTOMATICALLY redirects to MiFinity

- MiFinity method is NOT working (confirmed by casino's own cancellation email)

- This creates an infinite loop preventing ANY withdrawal

ACCOUNT STATUS:

✅ Fully KYC verified (documents approved)

✅ No bonus used - clean deposit

✅ Funds are from legitimate gameplay

✅ 500 EUR currently held on my balance

CASINO RESPONSE:

❌ Email silence for 48+ hours

❌ Live chat refuses to escalate, only says "contact KYC team"

❌ No manager or compliance officer contact provided

❌ Classic stalling tactics

EVIDENCE AVAILABLE:

- Screenshot of cancelled withdrawal notification

- Email correspondence with timestamps

- Account balance showing 500 EUR

- Verification status (verified)

- Screenshot showing USDT option that redirects to MiFinity

REQUEST:

I request Casino Guru's assistance in forcing SlotsVader to:

1. Manually process my withdrawal to USDT TRC20 (as I requested in emails), OR

2. Fix their broken withdrawal system, OR

3. Provide a working alternative payment method immediately

This appears to be deliberate obstruction

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots Vader Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify which payment information you are required to provide for the casino to process your payout?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Now they've told me to try again via mifinity, and then transfer the money to eth via mifinity. Right now they're not even transferring to mifinity, status pending, in the meantime I tried with a small withdrawal to eth via mifinity 15 euros, and the status is on hold kyc. So I'll see what happens next. Toms were their instructions. But the money hasn't been deposited into the mifinity account yet. Thank you very much

Can I cancel the payment, camsel withdraw. What's smart?

Thanks for your reply.

• Which documents were requested from you for verification?
• Have you submitted them to the casino? Were these documents approved?

If the issue persists, please forward the recent emails you received from the casino regarding your payout to my email for review.

Thanks in advance for your cooperation.

Dear Milangale,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru