The player from Germany receiveda no-deposit bonus, fulfilled the wagering requirements and won €100. He began verification over a week ago and uploaded all required documents, but received only standard replies and no update on withdrawing his winnings; he asks for the verification status and whether any additional documents are needed.
Blaze Spins Casino - Player’s withdrawal is delayed due to unfinished verification.
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Waiting for Casino Guru to reply
6d 21h 54m 36s
Blaze Spins Casino
Safety Index:HighCase summary
Discussion
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14 hours ago
Translation
Hello, I received a no-deposit bonus from this casino. I fulfilled the wagering requirements correctly and won €100. Over a week ago, I started my verification process and uploaded all the required documents. Since then, I haven't heard anything from the casino, and when I inquire, I only receive pre-written, standard replies.
I'm aware that verification can sometimes take longer... but after reading all the other reviews, I'm not very hopeful that I'll be able to successfully withdraw my funds. Nevertheless, I would appreciate it if someone could look into the verification process and tell me what the problem is and whether any other documents are needed, as I haven't been able to get any answers to these questions.
Thanks
Automatic translation:
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7 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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7 hours ago
Hello,
Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re experiencing.
Please understand that KYC (Know Your Customer) verification is an important and mandatory process designed to ensure the security of both players and the casino. Since online casinos cannot verify identities in person, this is the only way to confirm that the account and funds belong to the rightful owner. Licensed and reputable casinos treat this step with great care, and although it can sometimes take a few working days to complete, it is carried out to protect you and prevent any misuse of your account.
To better understand your situation and move the process forward, could you please provide the following details:
- Which documents have you already submitted to the casino, and when exactly did you send the most recent one?
- Were you able to submit all required documents promptly and in the correct format?
- Has the casino requested any additional documents recently, and if so, which ones?
- Are there any documents in your account that are currently pending verification?
I truly hope we will be able to help you resolve this matter as quickly as possible. Thank you in advance for your reply and cooperation.
Best regards,
Veronika
