The player from Norway waits for a withdrawal that the casino does not process within its stated 3-business-day timeframe, and her attempts to communicate with the casino fail. She reports a 7,000 EUR monthly withdrawal cap and notes many other players report similar payout delays, so the casino's terms and practices appear misleading.
Spinbara Casino - Player's withdrawal is delayed.
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Current status
Waiting for Casino Guru to reply
6d 20h 16m 2s
Spinbara Casino
Safety Index:HighCase summary
Discussion
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Public
10 hours ago
Translation
I am still waiting for a withdrawal from the casino. I have tried to communicate with the casino before making this complaint, without success. They have been told that I will write a complaint if they do not pay out on time. The terms and conditions of the casino state that they must pay out within 3 business days, which they have not done. I see that there are several people who write about the same problems with this casino. Personally, I think they have a slightly high rating here when there is a consistent problem with payouts on this site. Terms and reality do not match each other. There is a maximum withdrawal of 7000 eur per month, this will never be able to be withdrawn, as they do not pay out when they are supposed to. So here is misleading information all the way.
Automatic translation:
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4 hours ago
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4 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share a screenshot of the payout requests that are currently pending, with the date visible? Could you please share your most recent communication with the casino about the delay? My email is [email protected]
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
