SpinBetter Casino - Player complains that they didn’t receive cashback bonus.

there is a cashback program if you win 600 and you lose 500 you are not entitled to cashback and in my case 19'000 lost 0 cashback lol it is not a casino that I recommend and above all that the service is zero

Dear Alba696,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any cashback bonus from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Alba696,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

the answer and that I have to lose more to have a cashback

Have you tried to communicate this issue with the casino? Please forward any relevant communication to petronela.k@casino.guru. Thank you very much in advance.

I tried but without success I closed my account

As the player has closed the account, we ended up rejecting this case.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.