Spinago Casino - Player’s winnings have been cancelled.

Hello, I registered at this casino and used the free spins bonus with telegram. But I won with real funds without using the bonus. I put it on withdrawal and uploaded the documents, and after 20 minutes I received a letter that according to the rules bonuses for the Russian Federation are prohibited and they will confiscate my funds and offer to send the address for the return of the deposit. I would like to get my own winnings from real funds. 

Dear artemprokopenko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any explanation from the casino why your winnings have been cancelled? Was your account successfully verified in the past? Do I understand correctly that you deposited real money after losing Free Spins from the telegram promotion?

If there’s any relevant communication, please forward it along with your bonus and cashier histories to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I registered and used the bonus code for free spins from Telegram. I activated the bonus code and made a deposit, but the free spins did not appear in the bonuses. I wrote about it in the chat and added free spins manually by the operator from the chat. Then I won 15,000 rubles for real money without using or activating free spins. Then I uploaded the documents for verification and 20 minutes later I received a letter about my blocking due to the fact that this casino banned the use of bonuses to players from Russia. I ask you to help me return my honest winnings from real funds

They took out all the money. Close the complaint

Do I understand correctly that you do not wish to proceed with your complaint?

I want to close

We’ve closed this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.