Spin247 Casino - The player's withdrawal is delayed.

Efetuei o saque e no dia 16 do mês de maio(quase a um mês ja) já estava processado para sair para a minha conta bancaria, porém toda vez que entro em contato com o cassino eles falam que esta com o financeiro pois deu problema ao ir para minha conta bancária.

Porém já estou aguardando muito tempo para ser resolvido isso. E nunca resolvem. E o suporte só serve para sempre manda as mesmas resposta cópia é cola.

Se quando efetuei o depósito foi em estantes. O por que dessa demora para fazer um levantamento ?

Acredito que eles deveriam priorizar mais os clientes . Já que é um erro deles.

Hello alifertb,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spin247 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your withdrawal marked as processed? Since when exactly is your account fully verified? When was the last time you contacted the casino with this issue?

Looking forward to your answer.

Regards,

Nick

A minha retirada foi processada no dia 16/05/2022. A minha conta já foi verificada por completo antes mesmo de ter solicitado o saque. Entro em contato com eles todos os dias, só sabem me informar que está com o cetor responsavel é que não tem uma data específica de solução do meu saque.

Thank you alifertb for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi alifertb,

I've just reviewed your case and fully understand your concerns about the delayed withdrawal. I'll try my best to help you resolve the case by contacting the casino.

I'd like to invite a representative from Spin247 Casino to join this conversation. Can you please share any reasons for the payout to be delayed though it was processed almost a month ago?

Best regards,

Natalia

We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 more days. Unfortunately, if the casino fails to respond in the set time frame, we will be unable to conduct an investigation of the case and will close the complaint as ‘unresolved’.

Hi alifertb,

Unfortunately, we have received no reaction from the casino and therefore we are unable to continue resolving your case and are forced to close the complaint as "unresolved". I apologize for not being able to help you more with your issue, but at least other players can learn about your negative experience with this casino in our review, and the casino's rating will be influenced by this case.

I hope you won't come across such a problem with this or any other casino in the future.

Regards,

Natalia

Hi all,

we've received a request from a casino representative to reopen the complaint. I have also received evidence from the casino that the player's withdrawal request via PayRetailers was indeed processed by the casino on 9/6/2022.

Dear alifertb, could you please check with your payment provider if the requested funds were transferred to your account since they were paid out by the casino?

Dear alifertb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.