HomeComplaintsSpin247 Casino - Player’s deposit has never been credited into her account.

Spin247 Casino - Player’s deposit has never been credited into her account.

Amount: R60

Spin247 Casino
Safety Index:Above average
Submitted: 10 Aug 2020 | Case closed : 25 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player has deposited money into her account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago

I deposited the cash and made a immediate payment and the transaction was successful and my bank reported that the funds were successful. But the spin247 support keep saying that they never received the funds because the're was a connection problem

Public
Public
4 years ago

Dear Nonjabulo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In situations like this we usually recommend players to contact their payment provider, but it seems that you’ve already done that.

Would you be so kind and forward me the deposit receipt? I would like to see the message you received from your bank in which you were informed, that the transaction was processed successfully.

Also, please forward any relevant communication between you and the casino to kristina.s@casino.guru

Please let me know so we can continue resolving this case accordingly.

Best regards,

Kristina

Public
Public
4 years ago

Dear Nonjabulo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news