The player has deposited money into her account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
I deposited the cash and made a immediate payment and the transaction was successful and my bank reported that the funds were successful. But the spin247 support keep saying that they never received the funds because the're was a connection problem
Dear Nonjabulo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In situations like this we usually recommend players to contact their payment provider, but it seems that you’ve already done that.
Would you be so kind and forward me the deposit receipt? I would like to see the message you received from your bank in which you were informed, that the transaction was processed successfully.
Also, please forward any relevant communication between you and the casino to kristina.s@casino.guru
Please let me know so we can continue resolving this case accordingly.
Best regards,
Kristina