Spin247 Casino - Player is requesting the cashier history.

I was using this site back in November of 2020. I deposited using the charge my bill option and unfortunately missed a handful of verification codes prompted by the automated service. I asked the agent at spin247 if I’d be charged the amount if I did not use the verification code. They stated that I would not be, that it will be voided. This was not the story. My phone bill was huge! And I contacted the merchant, they replied that all I needed is the deposit history from SPIN247, I locked my account in November because of tilt and no longer wanted to use it. IT IS JANUARY 23rd! I STILL HAVE NOT RECEIVED MY DEPOSIT HISTORY! WHAT IS WRONG WITH YOU PEOPLE!?

FIRST YOU TELL ME I WON’T BE CHARGED AND THEN I GET CHARGED, NOW YOU WON’T GIVE ME MY DEPOSIT HISTORY SO I CAN BE REFUNDED!

GREAT SERVICE GUYS!

Dear mjbla27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please advise if anything else is needed from the casino, or cashier history will be sufficient in order to request a refund?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yeah, I just need the cashier history from November 23rd to the 30th, which was the time frame I was gambling on that site. I was credited 1680 $ in game and charged 2189 on my bill. The merchant that charged me will refund the difference but it is taking forever to get a hold of Spin247, I keep getting the run around. It's been 2 months so far. Their chat support can't do anything apparently, so it's useless to contact them, they keep sending a request and telling me to wait!

All I need is my deposit history! Showing the charges and the total amount! Like a receipt, it is driving me crazy!

Your help is very much appreciated,

Thank you

Thank you very much, mjbla27, for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello mjbla27,

I looked at your complaint and will do my best to help you. I would like to invite Spin247 Casino into this conversation. We would like to ask you to send the requested cashier history to the player.

We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi mjbla27

We are sorry to hear about the issues you have experienced.

If you feel we have overcharged yourself please could you provide proof of this. If the overcharge was via phone bill we would require the phone bill showing these extra deposits, if card we will require to see a bank statement showing additional charges.

We would encourage you to contact our support team who can advise further on what is required and also provide deposit history.

Hope this helps.

Many thanks

Spin247

Dear mjbla27,

please provide what Casino is asking for. Also send it to my email: viliam.v@casino.guru.

I am JUST looking for my deposit history! Why is that so hard to get from you!!!!!!!! I don't want a refund from you! I want a refund from the company that charged my phone for whom I called and they needed a receipt! WHY IS THIS SO HARD TO UNDERSTAND WITH EVERYONE AT YOUR CASINO!! Did you even read what I wrote?? 2 MONTHS!! I have been asking for this. You guys are ridiculous. No wonder your score is 5.6. You are making a joke of me with your arrogant ignorant incompent staff. All I need is a single simple thing. Very unethical business. Honestly I am starting to not care anymore because I think you are doing this on purpose. You don't care about your customers and that is your fault, you will not be successful. 100% sure.

Hi Mjbla27

We are sorry you feel this way.

You are able to view the last 3 months overview of your deposit history directly in your account. Please note this a high level overview but should show the time and date of each deposit made within the last 3 months.

To find this this please go to My account and then game records, then filter by the months you wish.

I hope this helps.

Many thanks,

Spin247

Please, follow Casino's instructions and let me know if you are able to get your deposit history.

MY ACCOUNT WAS LOCKED DUE TO SELF EXCLUSION! I TOLD YOU THIS I CAN'T VIEW MY ACCOUNT BECAUSE IT IS LOCKED! OMG DO YOU READ MAN? hahaha what a joke. This is what I mean. You don't care. You don't care. Your service is disgusting. It makes me sick there are people like you guys out there running a business. Seriously, it's bad enough I bet when the odds are against me but I have to deal with a clueless un-caring ridiculous customer service it irritates me. I JUST WANT A COPY OF MY DEPOSIT HISTORY!!!!!!!! EMAIL mjbla27@gmail.com

That last response was directed at spin247 just in case there is any confusion. It wasn't a response to the guru agent. You guys are trying to help and I am very thankful for your service. The spin247 agent isn't reading what I wrote here. He doesn't understand I just want my deposit history from Nov. 25 - 30th which was when I deposited money into their site.

We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi Mjbla27

I am sorry to hear you have a bad experience while using our services. We take customer satisfaction seriously and are glad to hear from you.

First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

In order to provide a full banking report of your deposits we would kindly ask you to e-mail our support team on support@spin247.com. We are truly sorry for the inconvenience caused.

Many thanks

Spin247

I've been emailing you guys since DEC 6th. Still no deposit history.

Dear mjbla27,

please send them email once again and ask for deposit history. Let me know if you'll receive it.

Dear mjbla27,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yeah no problem, I emailed them FEB 6th, still no reply lol. These guys are an absolute joke.

Their service can burn in hell. It's useless.

They are scammers.

Dear mjbla27,

Casino asked you on the 15th of February to send an email to their support (once again). Please follow Casino's instructions and let me know about your progress with cashier history.

I have sent a copy of my phone bill for that month and also a Triton log of the exact time and date of purchases. I was charged at $29.99 a total of 73 times. For a total of $2189.87. I want a refund!

We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Additional comments from Casino:

"Hi Mjbla27,

Unfortunately on the account there is no evidence of phone bills to verify this over payment you are stating. Please can you confirm when the phone bill was sent and what email address it was sent to?

Furthermore we have looked into your deposit history and can see 56 deposits and 13 failed deposits. These failed deposits could account for overcharge you are seeing on your phone bill. Sadly as these deposits failed, the overcharge will be a dispute with the phone provider as we never received any funds for your account, therefore did not charge you either.

Once again if you are able to provide a copy of your phone bill we will be able to look into your situation in more detail. We apologies for the inconvenience.

 Many thanks,

Spin247"

Again,

I want my purchase history from you showing the total amount of charges. The transactions were made on November 26th and November 27th of 2020.

I was charged 73 times at 29.99, for a total of 2189.27 $ by Triton. I was only credited about 1680$ on your site. I sent an email to your representative Tom at support@spin247.com on the 24th of February with my phone bill and the Triton transactions displaying the exact time and date of these purchases. The phone bill displays all transactions in MST ( MOUNTAIN STANDARD TIME ) and the Triton transactions are timed in EST (EASTERN STANDARD TIME ). There is a total, again, of 73 purchases. You can see on my phone bill on the third page under usage charges it will say application purchases and show the total which is 2189.27 $. All transactions are shown on page 5 through to page 7. I have sent these documents for the second time now.

I want to be refunded the difference. Your representative that night misinformed me of these transactions stating that if I had not used the verification code (which allows me the funds to be deposited on your site) provided by the automated service (Triton) then the charges would be voided. They were not voided. All of this happened on November 26 2020 starting at 21:16 MST and 23:16 EST ending on November 27, 2020 at 04:24MST or 06:24 EST.

2189.27 CAD - 1679.44 CAD = 509.83$CAD

509.83 $ CAD is the amount I am getting from you, I also am requesting my purchase history from you for that time frame November 26th and November 27th of 2020

The email was sent to support@spin247.com at 15:05 MST on the 11th of March 2021

Thank you,

Michael B****

We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi Mjbla27,

Thank you for your patience on this issue.

We are now in direct contact with Triton to attempt to resolve the issue.

Currently we are just waiting on some statements from Triton. Once we have these statements we should be able to make a decision with the best course of action to resolve the case

Once again we are very sorry for the inconvenience and we thank you for your patience. We shall keep this thread updated and contact you personally when we have news.

Many thanks,

Spin247

Hi Mjbla27,

We have finished discussions with Triton and they have confirmed that is was a mistake their side and they will issue refunds to the 14 unsuccessful transactions totaling 510,43 CND.

As we did not receive any of these funds the refund will come from Triton and not Spin247,due to this we are unable to provide an estimated refund date for this reason.

We can confirm no further action can be done by us. Please keep us updated on when you receive your refund from Triton.

Thank you for your patience.

Spin247

I was only given back 419.86! I am still missing 89.97!!! I was charged 73 times by Triton at 29.99 for a total of 2189.27 the amount that went in your site was 1679.44 ! I am still missing 89.97!

Did you guys not tell them that my account was only credited 1679.44 and I was charged 2189.27???

Still missing 89.97 $

We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi Mjbla27,

Our discussions with Triton came to the conclusion a full refund will be issued by Triton as it was there mistake and they took the credit from yourself not Spin247. Therefore to answer your questions we requested a full refund be issued, which was the amount you listed.

Unfortunately as we are not the company processing or issuing the refund, there is very little we can do to help you claim the remaining $89.97. The resolution to this issue is now with Triton and we would have very little sway on this matter now. We would advise you discuss this directly with Triton.

We are sorry we can not be more assistance on the matter.

Please let us know if you need anything from us.

Many thanks,

Spin247

Dear mjbla27,

please try to communicate this issue with Triton and let me know about your progress.

I have contacted Triton Global, they wanted a copy of our conversation here. Which I presented, I am waiting for their response.

Well case closed! I l'd like to thank casino guru for their help! I finally received my funds back in full after about 5 months!

Again,

Thank you guys! ♥️

Dear mjbla27,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru