Spin Samurai Casino - Player requests a refund.

i self excluded from all Dama NV authority. And I was allowed play and deposit. I am problem gambler and the casino was aware. I withdrew €176 and some reason the casino recalled the €176 and cancelled my withdrawal.

I want refund of €176!!!

Dear Bko1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spin Samurai Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain what you mean by being self-excluded in Dama N.V. casinos? Who did you inform about your gambling problems and what confirmation have you received? Could you please advise if you have requested a self-exclusion from Spin Samurai Casino directly? When did you contact the casino support and what was it about?

Looking forward to hearing from you.

Best regards,

Tomas

Dear Bko1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.