The player from Australia is not able to request a withdrawal. An error message always shows up. Unfortunately, the player lost all his winnings before we were able to help, therefore we were forced to reject this complaint.
Spin Samurai Casino - Player cannot request a withdrawal.
Amount: A$400
Spin Samurai Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
Spin Samurai Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Dear leeryanlee007,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Sure no worries. I have given up I knew I wasn't gonna get it back so I just blew it all. Thanks anyways
Public
Public
2 years ago
Thank you for your reply, leeryanlee007. Do I understand correctly that you have lost all funds you initially wanted to withdraw?
Public
Public
2 years ago
Dear leeryanlee007,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Public
2 years ago
I am sorry to hear that. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
