After two successful withdrawal, Andreas account was blocked. The casino told him that they are making a technical check. There is still 18000 EUR in his account.
Spin Samba Casino - Player’s account is blocked for an unknown reason.
Amount: €18,000
Spin Samba Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Since today, 27.10.19, my account is blocked with a total of 18,000, 54 euros credit. There is nothing written, only in the chat they told me ..... Technical check ....
Previously, 2 payments were already made with a total of 4,000 euros, without technical verification, but this corresponds approximately to the amount of my deposits.
Payouts generally take a very long time, only when payout request, the identity is checked, duration 48 hours, further deposits are possible, payout max. 2,000 a week, duration here 96 hours to disbursement confirmation, further 12 hours to credit card. Payment and deposit always via the same card.
Since I can no longer access, I fear manipulation to my detriment. Please help, thank you.
Automatic translation:
Public
Public
4 years ago
Hello Andreas.
We are very sorry that you have troubles with this casino. Technical checks are made in case of bigger winnings like yours. Usually, it takes one or two weeks, but in case of a very big win, it may take even one month. The casino is checking your game history and wants to be sure that you haven’t breached the T&Cs in any way.
Best thing to do in your case is to wait a little longer until the check is finished. Could you please tell me when the casino blocked your account?
Public
Public
4 years ago
Translation
Account is and remains blocked, can never be reopened. Casino has submitted payment plan, according to this payment plan, total amount will be paid out in weekly payments of 2,000 euros until 24/12/1919. Reasons for the lock were not communicated.
Edited
Automatic translation:
Public
Public
4 years ago
Hello Andreas.
Technically, almost every casino has in their T&Cs that they can close the player’s account anytime or refuse to accept bets based on their sole decision. In case they pay out your winning, everything is fine. They don’t even need to give you a reason. Probably, they evaluate you as a risky player or something similar. We are sorry for your troubles, but we can’t help you.
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