HomeComplaintsSpin Samba Casino - Player has been trying to close his account for a long period of time.

Spin Samba Casino - Player has been trying to close his account for a long period of time.

Amount: ??

Spin Samba Casino
Safety Index:Below average
Submitted: 06 Apr 2020 | Case closed : 09 Apr 2020
Case closed Our verdict

Other

REJECTED

Case summary

4 years ago

The player from Spain is claiming that he has been traying to close his casino account for a long period of time, but the casino ignored his numerous requests. We’ve rejected this complaint as per the player’s explicit request.

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4 years ago
Translation

Hello guru casino please I need your help I have spent years trying to close the account in spin samba.

Since I have seen that they are a scam they are an armed robbery.

I would like to be able to demonstrate that they are but the only thing I have to demonstrate is the thousands of euros that I have been entering.

I gave the money for lost is clear. but i would like to inform people what kind these people are be very careful. Especially when you go to withdrawals it is very difficult for them to release the earnings and also when you have a withdrawal of money pending the manager of the vip members incite you not to withdraw it and continue playing to win more.

If you want more information about criminals, I can tell you many more ...

But now the strongest of all and this is what is coming that I ask for your help

I have several emails that ask them to close my account and they don't want to do it, they don't answer me and they don't block my account, I don't know what else to do.

I just want the account closed for my safety and please post my refusal for people to know.

So that you know that you are sponsoring, do not scam people anymore.

Thank you, I wait your answer.

Automatic translation:
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4 years ago

Dear Mohamed,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. We will contact the casino and ask for their explanation, but, before we do that, please could you forward all the relevant communication to petronela.k@casino.guru? I hope that our intervention will help you to resolve this unpleasant situation. Looking forward to hearing from you.

Best regards,

Petronela

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4 years ago
Translation

Forgive for the inconvenience but on second thought do not comment on anything please ..

If I have had any problems with them it is my fault and I want to continue playing with them

I feel bad when I lose and thought I was being scammed but it is not.

Because I have had great profits too.

I regret and give up my complaint thank you and sorry again

Edited
Automatic translation:
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4 years ago

We’ve rejected this complaint as per the player’s explicit request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help. 

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