HomeComplaintsSomos Casino - Player’s withdrawal has been delayed.

Somos Casino - Player’s withdrawal has been delayed.

Amount: $500

Somos Casino
Safety Index:Above average
Submitted: 29 May 2021 | Case closed : 14 Jun 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Peru has requested withdrawal more than three weeks ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

After winning in a game, to get paid they asked me to validate my personal documentation like this with bank statements, through verifications @ senabetcorp.com, I have three weeks sending them copies and they only tell me that according to the contract they have 40 days to validate them and I am waiting, I imagine they are small and since my first deposit was with a VISA credit card, as a precaution I had to cancel it

Automatic translation:
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3 years ago

Dear Judith,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your withdrawal has been approved already? All the requested withdrawals are being checked manually and if you have activated any promotional offer, the entire bonus session is audited for any terms of use violations. Together with the unfortunate Covid situation around the world, I believe that’s the reason why your withdrawal is taking a little bit longer than typically.

Could you please advise if you have received any winnings from this casino in the past? Do I understand correctly that you’ve accumulated your winnings purely from a No Deposit bonus?

Looking forward to hearing from you. Thank you in advance.


Best regards,

Petronela


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3 years ago

Dear Judith,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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