The player from Peru has requested withdrawal more than three weeks ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
After winning in a game, to get paid they asked me to validate my personal documentation like this with bank statements, through verifications @ senabetcorp.com, I have three weeks sending them copies and they only tell me that according to the contract they have 40 days to validate them and I am waiting, I imagine they are small and since my first deposit was with a VISA credit card, as a precaution I had to cancel it
Dear Judith,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your withdrawal has been approved already? All the requested withdrawals are being checked manually and if you have activated any promotional offer, the entire bonus session is audited for any terms of use violations. Together with the unfortunate Covid situation around the world, I believe that’s the reason why your withdrawal is taking a little bit longer than typically.
Could you please advise if you have received any winnings from this casino in the past? Do I understand correctly that you’ve accumulated your winnings purely from a No Deposit bonus?
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela