The player from Austria has been waiting for a month to complete the verification. Additionally, her withdrawal seems to be delayed. Player’s complaint has been resolved successfully.
Somos Casino - Player’s withdrawal has been delayed.
Amount: €170
Somos Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
good day i won at a casino 170 e and i have been waiting for my verification about 1 month and now i have been waiting 1 week for waiting casinosomos always tell me something different i have more casinos account and this is so many problems for the first time and i ask casino guru need help.
Automatic translation:
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4 years ago
Dear Natka,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly that you have completed your verification successfully? Was your withdrawal delayed? Could you please specify how many days ago you have requested your withdrawal and which payment method you have chosen? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
Hey yes my account is verified, yes I made payment on Saturday 18 04 2020 via ecopayz 170. But my account is still in progress in progress mfg Natalia
Edited
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4 years ago
Dear Natka,
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. I will set the timer for 7 days now and wait for your update. Thank you in advance for your reply.
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4 years ago
Translation
hello the money is in my account thank you very much
Edited
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4 years ago
Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Natka for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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