Somos Casino - Player’s withdrawal has been delayed.

This is the most awful casino,they have pending time of withdraw when it comes wit free spins 30 business days?? is this a joke??

I made deposit as requested and still waiting for 50 euros withdraw from the 18th October!!!

Their T&C are joke,waiting for small withdraw for 30 days is really awful and still didnt receive any email from them.

Dear Katerina, 

Thank you for contacting Casino Guru. I'm sorry to hear that you've been having difficulties with your withdrawal. Let me ask you a question. Is your account verified? Normally, you must send a copy of an identification document and a utility bill (or other) so that the casino can verify your identity and send the money to you. When this process is successfully finished, there should be no reason to delay your withdrawal. Let me know if this information was helpful.

Best regards,

Peter

Dear Katerina,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.