The player from Brazil was experiencing difficulties with depositing money into the online casino. His funds had not been returned to his bank account nor credited to his casino balance. The Complaints Team had suggested that he contact his payment provider for further investigation, as the issue might have taken approximately a month to resolve. The team also advised against making further deposits until the issue was resolved. As the player failed to respond to the team's messages, the complaint was not able to be investigated further and was subsequently rejected.
Sol Casino - Player's deposit is not credited to the casino account.
Amount: 78 R$
Sol Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Translation
I was given a 3-hour time frame and yet there's no sign of the money returning to my bank account or being credited in the casino... the customer service is useless, always giving the same responses... it's the worst casino I've ever played at... steer clear of these swindlers!
Automatic translation:
Public
Public
7 months ago
Dear mczanuto,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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