The player has deposited money into their account, but the funds seem to be lost. The complaint was rejected because the player didn't respond to our messages and questions.
Sol Casino - Player’s deposit has never been credited to their account.
Amount: €60
Sol Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Sol Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I made 3 deposits at the casino today using 3 different systems and none of these deposits have been credited to my account in one day.
There are often problems with the deposit systems, no funds are credited and the support always sends the same sentence that they forward it and I have to wait.
If I transfer with Sofort then I would also like to play immediately with my balance, that's the point of a deposit, it's very, very annoying.
Automatic translation:
Public
Public
2 years ago
Dear mommydaddykind,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
