The player complains that he could not find the cashier to make a withdrawal in the casino.
SlotV Casino - Player could not find the withdrawal page on the casino website.
Amount: €500
SlotV Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
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4 years ago
Translation
Why can't the casino use a translator? I do not speak English Every other casino where I played has a translator and furthermore I do not come to the checkout mode in silent checkout mode. Although I have a considerable balance
Automatic translation:
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4 years ago
Dear Jürgen,
Thanks for contacting Casino Guru and letting us help you. From what I understand, you could not find the cashier to make a withdrawal, is this correct? I have successfully logged into the casino and I have opened the cashier and withdrawal page without any problems. It will appear when you click your account logo or find it in the top left menu on the website. Also, I accessed this casino from Germany and all menus are in German.
Best regards,
Satrio
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4 years ago
Translation
Hello, all right, I got in touch with the Vadino. Is only in English (chat or email as well as phone. Since I am an absolute non-English connoisseur, I had to use a translator. It always took a long time. I found out that my verification is still being processed and I therefore do not open the till In every other casino you can easily open the cash register. And above all every casino that I know or have already played has a German chat and if not used the casino has a translator. So I sent all the documents but apparently find them the always new thing to submit, this is not normal
Edited
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4 years ago
Hi Jürgen,
Thanks for your reply. Could you please forward the relevant communication between you and the casino stating about this issue to satrio.y@casino.guru ? Many thanks
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4 years ago
Hi Jürgen,
Any updates on your verification process? I am extending the timer for another 7 days. Please forward the relevant communication between you and the casino stating about this issue to satrio.y@casino.guru ? Thank you in advance for your reply.
Best regards,
Satrio
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