HomeComplaintsSlotV Casino - Player could not find the withdrawal page on the casino website.

SlotV Casino - Player could not find the withdrawal page on the casino website.

Amount: €500

SlotV Casino
Safety Index:Low
Submitted: 16 Jan 2020 | Case closed : 06 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player complains that he could not find the cashier to make a withdrawal in the casino.

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4 years ago
Translation

Why can't the casino use a translator? I do not speak English Every other casino where I played has a translator and furthermore I do not come to the checkout mode in silent checkout mode. Although I have a considerable balance

Automatic translation:
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4 years ago

Dear Jürgen,

Thanks for contacting Casino Guru and letting us help you. From what I understand, you could not find the cashier to make a withdrawal, is this correct? I have successfully logged into the casino and I have opened the cashier and withdrawal page without any problems. It will appear when you click your account logo or find it in the top left menu on the website. Also, I accessed this casino from Germany and all menus are in German.

Best regards,

Satrio

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4 years ago
Translation

Hello, all right, I got in touch with the Vadino. Is only in English (chat or email as well as phone. Since I am an absolute non-English connoisseur, I had to use a translator. It always took a long time. I found out that my verification is still being processed and I therefore do not open the till In every other casino you can easily open the cash register. And above all every casino that I know or have already played has a German chat and if not used the casino has a translator. So I sent all the documents but apparently find them the always new thing to submit, this is not normal

Edited
Automatic translation:
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4 years ago

Hi Jürgen,

Thanks for your reply. Could you please forward the relevant communication between you and the casino stating about this issue to satrio.y@casino.guru ? Many thanks

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4 years ago

Hi Jürgen,

Any updates on your verification process? I am extending the timer for another 7 days. Please forward the relevant communication between you and the casino stating about this issue to satrio.y@casino.guru ? Thank you in advance for your reply.

Best regards,

Satrio

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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