Slottica Casino - Player’s struggling to withdraw winnings.

Hello,

Nightmare trying to get my funds from this casino, Fully verified payment methods verified.

First withdrawl was 250e via MasterCard, declined. (I was told by my account manager to withdraw via MasterCard as Visa has issues, I deposited via MasterCard so naturally I would withdraw this way) anyway they say MasterCard has issues now through their payment provider, They told me to make a jeton so I did, verified it made request of 700e, declined (Reason being I had not got 700e in my account, they are wrong I have 701.12e in my account) so they said it was an error by payments team and it will be resolved asap, didn't hear back from them, in the mean time I asked to cancel the jeton withdrawl because I want to use bitcoin for a withdrawl, requested 700, still nothing. Few screenshots attached, please help me resolve this as they are delaying/cancelling withdrawl unfairly.

Dear garrethm46,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you made any successful withdrawals before? Would you be so kind and forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi just to update my complaint, they then asked me to use jeton wallet, I was going to until jeton customer support said I cannot withdraw funds to my bank as an Irish customer, so I see no point using it, Then they said bitcoin will definitely work, so I tried bitcoin and that was also rejected. They claim their payment provider is rejecting the withdrawl? For all withdrawl methods?? Is this normal? I think not, the withdrawl amount is now 830e...just keeps getting rejected. All methods have been rejected at this stage. Thank you for trying to help me casino guru.

Another update from this morning after another bitcoin withdrawl was rejected, all withdrawl methods currently have "Payment validation didn't pass due topayment.account.locked". It's getting less likely to receive any funds

Thank you very much garrethm46 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello garrethm46,

I looked at your complaint and will do my best to help you. I would like to invite Slottica Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Slottica Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

They are still rejecting my requests with 3k in my account

Hi Viliam,

Would you like me to forward on the email thread I have with slottica? The excuses are getting very bad now for withdrawls.

Sure, you can send it to my email: viliam.v@casino.guru but unfortunately our hands are tight if they'll not respond.

Yes it seems they can be reluctant to respond to complaints. Not a good sign

They told me to use bitcoin, it has been rejected, I'm getting nowhere

Hello dear All 

We are very sorry, but initially we didn't have the possibility of withdrawing winnings to cards.

Unfortunately, the deposit method and withdrawal methods may be different. 

Depending on our possibilities, we offer up-to-date withdrawal methods. Also, if we see that for some reason the payments did not go through and were not credited to the player's account.

We have offered several options for withdrawal. The first was Perfect Money. 

Today a player contacted us with a request that in the future he would not be able to withdraw funds from Jeton Wallet to the cards. Based on this situation, we offered the player a payment method - BTC

Best regards,

Slottica Team

Hello,

Yes this is correct and perfect money worked for 4 payments then the 5th was rejected and perfect money was removed from withdrawl methods I don't understand why?, I did indeed then use bitcoin for a withdrawl and it was rejected yesterday, I will now try bitcoin again and update you regarding weather it was accepted or rejected.

Hello dear All

Withdrawal request was accepted on August 13, 2021

Payment to BTC wallet - August 15, 2021

The crediting of funds can take from one hour to 3 days. It depends on the payment provider.

We stay in touch. So we have the opportunity to consider all the questions that have arisen.

Best regards,

Slottica Team

Hi All,

I can confirm my first BTC withdrawl has successfully landed in my BTC wallet, I am happy with the start once all funds have been withdrawn and transferred to my BTC wallet the complaint can be settled as resolved successfully. Until then I would like to keep the complaint open and I will not play until all funds have been withdrawn.

Once I get confirmation on each pending withdrawl weather it has been accepted/rejected and landed in my BTC wallet. I will keep updating here untill all payments are made. Thank you.

UPDATE:

Requested 500e/to BTC on 15th

Accepted by casino on 17th

Awaiting arrival to BTC wallet still.?

Requested 500e/to BTC on 17th

Accepted by casino on 19th

Awaiting arrival to BTC wallet still.?

Another withdrawl pending from today 19th

500e/ to BTC.

2210.89 still in my account to withdraw in 500e increments and 210.89 respectively.

I will update if/when the 2 above accepted withdrawls land in my BTC wallet. And digress with the rest from there.

Hi,

I have received the above withdrawls, I have one more that has been accepted on the 24th (,500e to BTC wallet) I am waiting on this withdrawl to go to my BTC wallet.

I will let you know if/when it does and we can close the complaint afterwards as resolved

I will update accordingly.

Dear garrethm46,

thank you for informing me. I'll wait for your response.

Hello CasinoGuru

I would like to thank you for assisting me I retrieveing my winnings from this Casino,

Everything is not complete and this case is resolved

Dear garrethm46,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru