Slottica Casino - Player’s struggling to complete account verification.

This casino doesn't pay, I have 150 reais in my account and I've already applied all the methods to withdraw and they don't release the withdrawal... they say they need the documents, but they don't accept the documents... pure joke... I asked for my deposit ... I hope they solve it... I asked for a withdrawal of 120 p, leave 30 and continue playing, but I saw that it was a waste of time

Dear ta188215,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello, good morning, so I've tried in different ways to send my documents... but the image doesn't capture, and I'm used to playing in several casinos, I have my documents in all of them for this reason I make the complaint... what I I can try to ensure that this complaint is not in vain... I will access my account from another device... and see if they accept my documents... I even downloaded the slottica APP, because I liked the casino... but I'll wait to see if they solve it... because that way I play to win or lose and my deposit can't be in vain this time

That's it Tatiana

Hello, good evening, I'm going to be able to tell everyone that the casino paid me correctly... I really appreciate your understanding and you can be sure that from today I will recommend SLOTTICA to all my friends and I will completely change my rating with you... Thank you for your attention... and let's go, you have undoubtedly gained a customer...

Att: Tatiana

Dear ta188215,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru