The player from Russia had been blocked by Slotika Casino after making over 3000 sports bets. His account, along with his 2000 euro deposit and winnings, had been held without any specific example of a rule violation. The player had confirmed that he only bet on sports and never used bonuses. However, we had clarified that our forum dealt with complaints regarding online casinos only, and we lacked the insight to handle issues related to sports betting. We had offered to recommend websites that could assist him and closed the complaint due to its nature.
Slottica Casino - Player's account and winnings were blocked without explanation.
Amount: 240,000 руб
Slottica Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
4 months ago
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5 months ago
Translation
Hello! Slotika Casino initially set my betting limit at 1 euro, which I was supposed to replay my deposit three times with a not lower than 1.55 coefficient. After I made over 3000 bets, they simply blocked my account, referring to the rules on unfair play, without providing a single example of violation on my part!
Please help me reclaim my 2000 euro deposit and fair winnings!
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5 months ago
Dear Basquo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which games did you focus on while your account was still active - slots, live casino, sports betting, etc.?
Do I understand correctly that €2,000 (dispute value) is being held in your casino account? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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5 months ago
Translation
I only bet on sports. I have 2500 euros in my account. I have never used bonuses.
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4 months ago
Thank you for your reply, Basquo. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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4 months ago
I appreciate your understanding and I will get back to you via email.
Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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