HomeComplaintsSlottica Casino - Player is struggling to withdraw his winnings.

Slottica Casino - Player is struggling to withdraw his winnings.

Amount: 50 R$

Slottica Casino
Safety Index:Low
Submitted: 12 Apr 2023 | Case closed : 27 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Brazil is experiencing difficulties withdrawing his funds. The complaint was rejected as we did not receive any response from the player regarding our messages and inquiries.

Public
Public
1 year ago
Translation

Hi I saw an ad on Instagram where a guy taught me how to make money at slottica casino he told me to deposit 50 reais there he would help me more as soon as I deposited he didn't answer me anymore and the casino won't let me withdraw my money if you can help me thanks.

Automatic translation:
Public
Public
1 year ago

Dear kauemuller10,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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1 year ago

Dear kauemuller10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we cannot proceed with the investigation or provide any potential solutions due to the lack of response from the player.

The complaint can be reopened by the player at any time.


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