The player from Brazil is experiencing difficulties withdrawing his funds. The complaint was rejected as we did not receive any response from the player regarding our messages and inquiries.
Hi I saw an ad on Instagram where a guy taught me how to make money at slottica casino he told me to deposit 50 reais there he would help me more as soon as I deposited he didn't answer me anymore and the casino won't let me withdraw my money if you can help me thanks.
Dear kauemuller10,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela