The player from Germany reports an unexpected loss of €500 from their balance while attempting to withdraw. Upon inspection, she found all her balance history had been cleared. The casino has stopped responding to her emails.
They stole 500 euro from my account the moment i wanted to withdrow money and erased everything in the balance hiatory everytging they dissapeard them and left just 280 euro while i had 780 cleaned everythink so not to prove that.they are thieves and dont answer anymore with email they told me wait for an update and dont answer.THIEVES
Dear Grisi0000,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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