SlotsNBets Casino - Player’s withdrawal hasn’t been processed.

I’ve deposited lots of money to this casino. I e played and won and made two withdrawals. One for £350 and one for £500. No argument about me winning it. They said they have processed the payment and it will be with me soon. I’ve been waiting 20days and nothing has arrived in my bank. They have now stopped replying to my messages.

Dear Rebecca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

What is the status of your withdrawal, please – is it pending or processed?

Additionally, forward any relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

morning,

yes I have passed the verification process and yes my first withdrawal was processed and paid out in May of this year. My recent withdrawals have disappeared from pending and are now classed as processed. They have been this status since 13th sept. The only emails I’ve received from them are to say that it’s been processed and payment will be with me soon….

Thank you very much Rebecca for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Rebecca,

I looked at your complaint and will do my best to help you. I would like to invite SlotsNBets Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Today I have received all my winnings and an apology email for the delay 😊

Dear Rebecca,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru