SlotsNBets Casino - Player’s deposit has never been credited into his account.

I was deposit to casino by my bitcoin wallet 22/11/2021. today is 1/12/20221 And still no money on account balance. i was wright to casino 3 times, they asked about screenshot of transaction, and 3 times i send this screenshots. Plz help returned my deposit

Dear x522hx,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that your deposit hasn't been credited to your casino account?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Looking forward to hearing from you.

Best regards,

Kristina

yes my deposit hasn't been credited to my casino account?

Thank you for the clarification, x522hx. Would you be so kind and forward me the deposit receipt? Also, please, forward me all the relevant communication between you and the casino. My email address is kristina.s@casino.guru.

ok, i send it

Thank you very much x522hx for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear x522hx,

I’m sorry to hear about your problem. I’ll contact the casino and try my best to resolve the issue.

I would like to invite representatives of SlotsNBets Casino to join this thread and participate in the resolution of this complaint.

Dear x522hx,

Unfortunately, we haven’t yet received a response from the casino.

We would like to ask SlotsNBets Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Thank you, x522hx, for confirming. We’re currently waiting for the casino to provide a statement.

As the delay is likely caused by it being the holiday season, I’m setting the timer for 10 days.

We would like to ask SlotsNBets Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close this complaint as ‘unresolved’.

Dear x522hx,

I apologize, but since we haven’t received any further information from the casino, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least closing this complaint as ‘Unresolved’ will negatively influence the casino's rating and other players can read about your experience in our review.

As you might know, SlotsNBets Casino received a ‘Very bad reputation’, which means we do not recommend playing in this casino. I strongly recommend only choosing casinos that have received at least a ‘Very good reputation’. You can check the list of the casinos we recommend [here]. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.