SlotsNBets Casino - Player’s attempts to close her account have been overlooked.

Firstly this i a rip off casino ive spent hundreds on it and not even come close to getting upto the minimum withdrawal limit so its not a fair casino.

Secondly ive asked several times to close my account permantly and it never stays permanently closed

Dear chelsey13392,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward all the emails or screenshots showing that you have sent requests for your account’s closure? My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear chelsey13392,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Player's additional comments:

"Hi I have emailed several times to closure but it says can only close for a maximum of 28days"

Thank you, chelsey13392, for getting back to us. Could you please forward any relevant communication to petronela.k@casino.guru?

I have re emailed asking to be permantly excluded am now waiting for the reply.

Thank you very much, chelsey13392, for providing all the necessary information. I received your emails as well as the casino reply. I'd like to emphasize that it is absolutely unacceptable to keep player's account blocked for a maximum of 30 days if the player stated clearly that the reason behind the closure is the gambling problem.

I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of SlotsNBets Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hi chelsey13392,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Hi ive had an email from slotsnbets casino stating they have permantly closed my account thankyou for all your help

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear chelsey13392,

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Unfortunately, the casino is an unlicensed operator with a very bad reputation on our site. In the future, I highly recommend you to choose the licensed brand with at least a very good reputation on our site. You may avoid similar problems, but also in case of any problem, the resolution would have much bigger chance of success.

Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef