HomeComplaintsSlotsandCasino - Player’s withdrawal has been delayed.

SlotsandCasino - Player’s withdrawal has been delayed.

Amount: €100

SlotsandCasino
Safety Index:Above average
Submitted: 11 Jun 2021 | Case closed : 22 Jul 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Italy has requested a withdrawal two weeks ago. It has been pending since. The complaint was rejected as the player stopped responding.

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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Dear Renato,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if this were your first attempt to withdraw winnings from this casino? Do I understand correctly that your payment is still pending inside the account after being reversed? Have you been offered any alternative payment method to receive your winnings?

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.


We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela


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3 years ago

yes it full verified

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3 years ago

Could you please advise if this were your first attempt to withdraw winnings from this casino? Thank you very much.

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3 years ago

yes (first attempt to withdraw winnings from this casino)


and sad 2-5 days to got funds

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3 years ago

Thank you very much, Renato, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.


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3 years ago

Hello Renato,

I'm Nick and I'll be assisting you in your case from now on. I would like to ask Sportsand Casino to join us and help us resolve the player's issue.

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3 years ago

ok thank you

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3 years ago

Unfortunately, we haven't hear from the casino yet. Please note, if we won't get any answer from them, the complaint will be closed as unresolved which may negatively affect the casino's rating. I would like to ask SportandCasino.com again to join us.

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3 years ago

Hi Renato. We are very sorry for the delay in answering to this thread. We do show that you had requested two withdrawals that were reversed on 2021-05-02 and 2021-05-11 by yourself and played. At this moment, we do not have any pending withdrawals for you. We do have a live chat 24/7, you can direct any questions you have there as well.

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3 years ago

Dear Sportsandcasino,

Could you please provide us some kind of proof that the withdrawal was reversed so we can be sure that the complaint is no longer relevant? Please send it to nikolas.b@casino.guru. Thank you in advance.


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3 years ago

Dear Nikolas. Looking into the account again, there were two payments sent for this account on 06/23. I emailed you with proof of it. Have a great day!

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3 years ago

Dear Renato,

We have received a proof from the casino that the payments were successfuly processed. Could you please confirm that the money arrived to you?

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3 years ago

Dear Renato,

We haven't hear from you in a while. Please note that if you won't respond to us within the next 7 days, the complaint will be rejected.

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3 years ago

The complaint will be now rejected as the player did not respond to us.

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