Slots of Vegas Casino - Player’s withdrawal delayed at the casino.

The current withdrawl date is from 12/16/23. I had made many withdrawl attempts before this but it was denied with really no valid reason given. I am a verified player, have revd withdrawls before. Honestly a ridiculous amnt of time from these guys. Currently i have withdrawl max amnt for 2500$ via check option. I have tried they customer service and it literally is just sucky bunk excuses. I know for a fact that coolcat casino is related to them as i have also had to complain within last month just to get a payout from them. At least they show processing tho i have still yet to recv. Anyways, slots of vegas i have been member for at least 10 years, dont ask me why i continue to put up with this. Ridiculous. At least over a month in delay, maybe even two. Currently well over two weeks on record- before they able to delete

Dear aaronrarroyo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

You can check the relationships between any of the casinos in our reviews on the 'overview' tab.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you used the same method for withdrawals in the past?
• When was the last time you were in contact with the casino support and what did you discuss?
• Have you accumulated your winnings with the help of bonuses?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear aaronrarroyo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello tomas. I have used the withdrawl method via check with them before. I dont believe i used a bonus while playing this past session. I reached out again to them last night. They caimed they are short on checks to issue and request me to cxl current withdrawl and opt for wire transfer. I informed them i originally did opt for wire withdrawl months ago. They denied with no explanation, so i switched to check withdrawl. Here i am over a month after this, and they want me to cxl and rewithdraw via wire transfer again! I have not done this yet for two main reasons, and ur input would be appreciated. First is that this restarts the entire bogus waiting they make u do. Website claims within 10 business days but this is absolutely not true. Second is that i had same exact issue with they sister casino coolcat recently. They give many excuses to lag the process. I had 3 withdrawls for coolcat casino-they told me they were out of checks, that i had to rquest wire transfer and wait all over again. Well, i did this and month later it showed my withdrawl approved. So as im checking my bank acct to see if funds delivered, i get a check in mail for the first of three withdrawly! Seriously? This check was delivered just yesterday. They use the same ridiculous excuses. They make no sense. Just pay me my money already. Id be willing to bet i get no wire transfers at all- checks only. The checks are literally just printed from they computer. Nothing special that they can be short of or run out of. Its frustrating talking to the customer support. No help or valid reasons for doing what they do.

Thank you very much, aaronrarroyo, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear aaronrarroyo,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Slots of Vegas Casino representative to join this conversation.

Dear Slots of Vegas Casino,

Could you please provide more information as to why the withdrawal request of the player is being repeatedly denied?

Thank you in advance,

Mirka

Greetings all,

I have reviewed the situation, had the requested withdrawal reviewed and approved, and now escalated the payment for express disbursal to our 3rd party payment providers for payment as a physical check. Once payment is issued by the casino we are generally looking at up to 10 business days on delivery, an email will be sent directly to the player when the check is available by the courier with the requisite tracking information. Please be advised that checks are only meant to be deposited into the casino approved bank account via bank teller only, and not to mention gaming to the bank.

Best wishes,

Nick and Slots of Vegas

Dear aaronrarroyo,

I am glad, that it seems the case is moving forward. Could you please notify me, when you receive your money, or when there is another important update?

Thank you,

Mirka

Still have not recvd money or notice from casino end

I just got email with tracking number. Thank you so much for assissting me with this. Unfortunate that many of these sites dont just do the right thing to begin with. Appreciate what u guys do.

I got check today....just wanted to say this for anyone else reading thru these.....i had to wait over 4 months for one max withdrawl of 2500 from SLOTS OF VEGAS....do they pay...yes....on they terms....yes....and not the terms the claim on site either.....if u are looking to withdrawl as fast as u deposit, look elswhere....manyof they sis casinos too...coolcat casino im still waiting on one more.....same time frame over 4 months... but at least coolcat has given me two prior to this last one im waiting on...take care everyone :^*

Dear aaronrarroyo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Mirka

Casino.Guru