Slots of Vegas Casino - Player’s account has been blocked.

Hello, I am very disappointed with the casino. Let me explain to you what happened. I signed up for a casino, got a bonus, I don't remember if there were free spins or a cash bonus, the condition was that I had to turn the bonus up to a certain amount what I managed I was lucky, cheating is impossible, my bets were maximum up to 1 $ / €, today I wrote to support because I am blocked and I can't get help live and they answer me: Hello Rife,

This is Elisse R*** following up on your ticket number 9828523.

Good day.

Sorry if you're unable to access your account.

We regret to inform you that your casino access has been revoked. The decision is, unfortunately, irreversible. Any casino account can be closed solely at our discretion as part of our policies to ensure game fairness, the safekeeping of company assets, and our third-party payment service providers.

We are committed in offering our valued customers the best possible experience. Feel free to contact our customer support team via chat for further assistance, we are available 24/7.

Regards,

Elisse R***

I really don't know why they do this when a player meets all the payout conditions they block you, I hope I get an answer

Dear rile15,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you submitted any personal documents for verification before your account got blocked? Could you please advise if you have deposited any funds into your casino account or all the winnings have been accumulated purely from a No Deposit bonus?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Could you please advise if you have deposited any funds into your casino account or all the winnings have been accumulated purely from a No Deposit bonus? Thank you very much.

only from bonus, no deposit

Have you activated any free bonuses in this casino in the past, please?

not in this casino, if I had access I would take a picture of your playing history, so I'm deleted and they can't activate me anymore, see most of these casinos that offer free spins always find an excuse not to pay, it's not the only casino, say red dog casino paid out without any problems, I also deposited the money, exclusive casino, ok, right now I'm waiting for the payout, I hope everything will be fine ... but some are really a disaster .. that's why I like to see and report what's going on so that people don't they expect exactly as the casino shows them

Thank you very much, rile15, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

OK thanks

Hello rile15,

I looked at your complaint and will do my best to help you. I would like to invite Slots of Vegas Casino into this conversation. Casino, can you please specify why did you block the player’s account?

Let's see what the answer will be

We would like to ask the Slots of Vegas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Greetings all,

Your account has been banned by a peripheral department Rile15, I will need to consult with them before I can respond properly. Give me a few days and I'll see if I can get a more definitive answer or just sort the situation out for you if I can.

Best wishes,

Nick and Slots of Vegas

We can wait and wait and there will be no answer.

Apologies all,

I needed to speak directly with the head of our Security Department regarding this and he can be difficult to nail down, busy guy.

As it turns out you are closely connected to another player already banned in the system Rile15, closely enough that it is either you or another member of your household. Either of these is grounds for removal according to the terms and conditions of the casino, only one player per household is allowed thus your account was deactivated.

I hope this clarifies things for you.

Best wishes,

Nick and Slots of Vegas

Dear Nick,

send me evidence to my email: viliam.v@casino.guru, please.

Dear rile15,

The Casino has provided evidence that there are more accounts from the same IP address. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.