Slots of Vegas Casino - Player is complaining about the long withdrawal process.

Still waiting for payments $2500 (max with drawal amount) and ($1699 same winning)After submitting documents required which were submitted 10/11/20 and approved 10/30/20 . Have not been paid nor given any information as to why it hasn't been paid. I've contacted them at least 3 times a week on more then one occasion was told they couldn't get ahold of the team in charge of payments. And to try back the following day... Just recently my account was "escalated" and needed to contact the following day, after following up the next day only thing I was told was they could see that my account has been escalated. But No Solution,No Answers,No Money..

Dear OneGee1978,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Could you please confirm that this was your first attempt for a withdrawal? Which method to withdraw your winnings you have opted for?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Additionally, I would like to point out, that the Slots of Vegas Casino is one of the casinos which has long waiting payout times. You can read more about it in our review about this casino here:

https://casino.guru/Slots-of-Vegas-Casino-review

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear OneGee1978,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello and thank u for ur quick response, I wasn't aware how on top of this you guys are and I will also check daily now I apologize to keep u waiting. This is my first withdrawal with slots of vegas, and I chose wire transfer. I didn't have the choice of bitcoin.

Thank you very much OneGee1978 for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi OneGee1978 

I looked at your case and understand the situation. I will contact the casino and see what can be done to speed up the process. I would like to invite Slots of Vegas Casino to the conversation to participate in the resolution of this complaint.

Thank you so much, I appreciate how prompt and persistant you guys have been.

What happens if the casino doesn't comment or reply in time?

Hi OneGee1978,

We'll give the casino one more week to reply and then take the next steps. Most of the good casinos reply within this time frame.

We would like to ask Slots of Vegas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hey all,

I am seeing the first payment went out to our 3rd party on the 7th of January as a bank wire, it should in theory have arrived by now. OneGee1978 if you could please confirm that it was received on your end I can move forward with assisting on the 2nd approval and payment.

Thanks so much,

Nick and Slots of Vegas

Move forward with the second withdrawal please. I received first withdraw on 1/21/21.

Hi all,

Thanks for your replies. OneGee1978, please let me know when you receive the second payment.

There still is No Second Payment. Dosent look like it's even been processed!

Hi OneGee1978,

Has there been any news?

They said they have submitted my second payment(its no longer in my pending withdrawals) but it has been 7 business days and I still havent recieved it.

Dear Nick and Slots of Vegas,

Can you please update us on the state of the second withdrawal?

Hey all,

Payment was approved on the 29th of January and issued as a wire to our 3rd party on the 2nd of February, as previously it is generally between 3 and 10 business days on delivery once payment is issued by the casino so just be patient and it should be with you quite soon OneGee1978.

Let us know when it comes in!

Best,

Nick and Slots of Vegas

Still haven't recieved payment

Hi OneGee1978,

Have you received your funds yet?

Dear OneGee1978,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Even though we assume that the issue has been resolved, without confirmation from the player, we are forced to reject this complaint.