Slots of Vegas Casino - Player believes that their withdrawal has been delayed.

I have given them everthing more then once and i still dont have my money

Dear Charisseann,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Charisseann,

Have you received your withdrawal from the casino yet?

No and now they're telling me I'm only getting $100 of it and it should be $3,000 they're trying to tell me I want it off of the daily spin which I didn't I put money down and I want it off a bonus and I played for 2 days

Please help

Dear Charisseann,

Please forward your deposit, bonus and betting history from the casino to nikolas.b@casino.guru.

I have forwarded what you asked please let me know

Dear Charisseann,

Isn't there a game log which shows your bets and what money was used there - like a betting history?

Dear Charisseann,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have not received the money yet

No i asked for on and they say no

Thank you Charisseann for all the information provided. To clarify the situation with the casino, your complaint will be now forwarded to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Ok i still have not see any winnings i won on 6/24

Hello, Charisseann,

I am sorry to hear about your trouble and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Slots of Vegas Casino team,

Could you please explain the player's situation in more detail and substantiate your claims and rules application with relevant details and evidence?

Feel free to send the necessary to my email address (branislav.b@casino.guru).

Greetings all,

I have reviewed the situation and it appears that the first payment was issued to our 3rd party payment providers on the 24th of July, generally speaking we are looking at 10 business days or so on delivery on a bank wire transfer. You should be seeing those funds shortly if they have not arrived already Charisseann. Once you confirm delivery on the first payment I will see what can be done to expedite the next payment in line.

Best wishes,

Nick and Slots of Vegas

Thank you for the update, Nick and Slots of Vegas.

Can you please provide us with the information on how much was sent to the player, and what is the remaining balance that should be paid out/how much she can withdraw?

The user mentioned discrepancies between the amount of his disputed winnings and the information from the casino about the maximum of $100 that can be withdrawn. Can you provide us with more details about this?

Greetings Branislav,

I see no discrepancies, two requested withdrawals of $1500 were approved and paid out to our 3rd party payment providers on the 24th of July and 5th August respectively and should be arriving via our 3rd party payment provider as bank wire transfers shortly if they have not arrived already.

Best wishes,

Nick and Slots of Vegas

Great, thank you for the update, Nick.

Dear Charisseann,

Can you please provide us with an update?

At this point, I sincerely believe it should only be a matter of time before the payment comes to you. The first one should be already on your payment method.

I will keep this complaint open pending your confirmation or an update.

Please let us know as soon as both payments are credited to your payment method.

Dear Charisseann,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Thank you very much, Nick and Slots of Vegas, for providing information and cooperation.

Best regards,

Branislav, Casino.Guru