Slots Garden Casino - Player’s account has been blocked.

I have two pending withdrawals one to the amount of R4000 & one of R6000. First withdrawal made on 24 June 2021 and after submitting all documents for verification I was told that my withdrawal would be processed within 3-5 business days, after which 3 business days for payout to be processed. However after numerous emails sent to the casino enquiring about my withdrawal my account was blocked and I have tried logging into account ever since but gets redirected to another casino. Please advise what needs to be done to get the payout as I deposited money in order for me to get my winnings.

Dear deezad,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have provided all the personal documents required for the verification as soon as possible, without any delay? Have you accumulated your winnings with or without an active bonus?

Lastly, could you please advise which games you have been playing (live games, slots, or multiplayer)?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hi Petronella

Thank you very much for your prompt reply. Firstly I submitted all personal documents required without any delay actually on the same day that I requested the withdrawal. Upon submission of documents for verification the casino requested me to re-submit all documents required again which I have sent twice after my first submission. I then got a response from the casino saying that documents were verified and that payment would take place within 3- 5 business days, but that never happened up until today.

Secondly I have only played on the slots and did not accumulate my winnings with any active bonus.

If you would like I can forward you all emails sent to casino regarding my withdrawal request.

Thank you very much once again for your assistance in this regard and trust that this matter will be resolved as soon as possible.

Regards

Thank you very much, deezad, for your reply. You can forward any relevant communication to petronela.k@casino.guru. Afterwards, we will contact the casino.

Hi Petronella

Thank you very much.. I will forward you all correspondence sent to casino in this matter

Hi Petronela

I have sent all the correspondence with Slotsgarden Casino via email and hope to hear from you soon in this regard.

Much appreciated 🙏

Thank you very much, deezad, for providing all the necessary information and forwarding all the relevant screenshots and communication. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you for the assistance hey and hoping that Martin will help sort this out

Hello Deezad!

I will take care of your complaint from now on. I would like to invite representatives of Slots Garden Casino into this complaint in order to provide us an explanation of the withdrawal issues.

Good day Martin

Thank you for your assistance regarding my complaint and bringing the matter under Slots Garden Casino attention. I am hoping that it can be resolved as I have tried but was unable to get any response from the Casino.

Regards

Dayne

Greetings all,

Unfortunately Slots Garden has discontinued it's South African version, I have informed the Slots Garden service department, they have located your withdrawal and will be reaching out to you to resolve the issue.

Just watch for their email, follow up with anything necessary, and with any luck they should have the situation resolved for you shortly.

Best wishes,

Nick and Slots Garden

Thank you very much Nick and will be looking out for your email.

Good day

Thank you very much for your assistance in this matter and it seems that the issue will soon be sorted out.

Will keep you updated as to when my issue has been resolved.

Regards

Excellent news,

I spoke with the relevant department and you should be issued funds quite soon.

Let us know when they arrive.

Best,

Nick and Slots Garden

Hello deezad!

Please, let us know when you'll receive your funds. I will set the timer for 7 days for you, so you can inform us.

Looking forward for hearing the good news.

Hi Martin

I would like to sincerely thank you and your team firstly for your assistance and all the efforts that guys have made in handling my complaint I really do appreciate it and am happy to announce that my winnings was paid. Also to the representatives of Slotsgarden for making sure that it was done quickly and hassle free.

Once again thank you very much and do continue with the splendid service in assisting.

Regards

Dayne

Dear deezad!

I am delighted to see the good news! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.